What’s new in LumaKol

Reports → By lead source shows, for each source, how many leads came in, how many were called and connected, how many were won or lost, the conversion rate and the typical time to the first call. Read more

A ready-made pipeline for solar and renewable energy teams: enquiry, site survey, proposal, finance and paperwork, and order, with outcomes, fields and an opening script. Read more

A lead that an agent or team lead adds without choosing an owner now belongs to them, so it shows up in their own list straight away.

When a manager adds a lead for someone or reassigns a lead from the lead page, the new owner gets the New lead notification.

One LumaKol account belongs to one company. Inviting someone who already works in another workspace is refused with a clear message. Read more

Signing in with a password on an account that was created with Google or Apple now tells you which button to use instead.

API keys stop working when the person who created them is no longer an admin, and their webhooks pause. Admins are told. Read more

Webhooks share delivery fairly between workspaces and switch themselves off after five deliveries in a row fail every retry. Admins are told so they can fix the endpoint.

Webhook deliveries work again after a fault that stopped them from reaching endpoints.

New pages on the website explain telecalling CRMs, call tracking on your own SIM, keeping your number, each lead source integration, the auto-dialer, cold calling and India’s calling rules. Read more

The follow-ups tab in the bottom bar is now called Tasks, and every tab label fits on one line on any phone.

The app keeps its layout when the phone’s display size or font size is set very large or very small, so buttons and figures are never cut off.

Home shows “Good morning” with your first name, and the cards on Home fit their numbers instead of ending in dots.

The notification count sits on the bell icon, and the header icons are easier to see in light and dark mode.

When an admin changes someone’s role, the notification reaches their phone again and the app reloads what they can see.

After a reinstall or a new phone, the app brings back your calls from the last 7 days, so Calls today, the week chart and the Calls tab are right from the start.

A role change made on the web is picked up by the phone straight away.

The reset password screens were redesigned with a password strength bar.

An owner who wants to delete their account is shown where to hand over the workspace first.

Signing in no longer ends the session by mistake when the phone registered itself twice.

Sign-up and forgot password explain under the email field when an address cannot receive mail: an unknown domain, a typo in the provider’s name or a throwaway inbox.

One email format check for sign-in, sign-up and forgot password, so a mistyped address is caught before you send it.

Resending a verification code counts down from the code just sent, and only says a new code was sent when one was.

The notification settings sheet scrolls smoothly instead of jumping at the bottom.

Text, buttons, status colours and highlighted script fields are easier to read in both light and dark mode, across the whole app.

An owner can hand the workspace to an active admin from Team → member → Make owner, confirmed with their password or Google or Apple sign-in. Both people get an email and a notification. Read more

People are told by notification, push and email when their role changes.

The team member card shows who is on site, and active time is counted more precisely. Read more

Sign-up refuses email addresses that cannot receive mail, such as unknown domains, typos in the provider’s name and throwaway inboxes.

Verification codes and password reset links are limited per address, and the page tells you how long to wait instead of claiming a code was sent.

The reset password page has a strength meter and a clear done screen, and an expired link offers a new one.

Activity feeds on Home and the dashboard mask lead numbers the same way the lead page does. Read more

When someone leaves the workspace, the API keys they created are revoked and their webhooks pause. Admins are told.

Closing a workspace voids its open invoices, and cancelling a subscription voids the renewal that was waiting. Read more

Every screen of the app is translated into all 33 languages, including website chats, targets, quotes, field visits, sequences, call reviews and lead score. Read more

German uses the formal Sie throughout, as the website does.

The queue banner reads naturally for one call or many, for example “1 call needs an outcome”.

You can delete your own account from the web app in Settings → Profile, with a reason and a password or Google or Apple check. Read more

The pricing page shows every plan with the same rows, has a calculator to build your plan, and a full list of features plan by plan. Read more

The website asks before setting optional cookies, and you can change your choice any time from the footer.

Scan a business card to fill in Add a lead: name, numbers, email, company and job title. The text is read on the phone and the photo is never uploaded. Read more

Quick sources on Add a lead: Walk-in, Business card, Referral and Event. Read more

Reply to website chats from the phone: open, mine, unassigned and closed views, claim or hand a chat over, and jump to the lead. Read more

Share your lead forms from the phone with their link. Read more

Home shows your targets for the month and the pace you are on. Managers who do not call see team progress and the month-end forecast. Read more

The queue follows the workspace switch that turns auto-dial next lead off for everyone. Read more

Calls started from the web always dial the lead’s stored number.

Lead notes are never dropped on the way to the server.

Better contrast in dark mode, layouts that hold up with large fonts, and bigger tap targets.

Ready-made pipelines for finance, healthcare, automotive, travel, IT services and e-commerce, each with stages, outcomes, fields and an opening script. Read more

A calling policy switch turns auto-dial next lead off for everyone in the workspace. Read more

The follow_up.due webhook arrives 15 minutes before a callback is due. Read more

Planned maintenance is announced in a strip above the website header, with times shown in your own time zone.

Leads from website chat, forms and lead sources say where they came from on the lead timeline.

A paused workspace stops sending sequences, automations, quote links and calendar feeds, while new enquiries are still saved. Read more

A payment above the online payment limit can be made by bank transfer: you get the invoice and bank details by email.

API use has clear limits: up to 5 keys per workspace, 60 requests a minute per key, and 120 a minute and 10,000 a day per workspace. Keys are available once the free trial ends.

Website live chat: one line of code adds a chat bubble to your site, your team answers from the Chats inbox, and each chat becomes a lead. Read more

Monthly sales targets per caller for calls, connected calls, deals won and revenue, with the pace each person is on and a month-end forecast in Reports. Read more

Print a QR code poster for any lead form, so walk-in visitors fill it in themselves. Read more

Tax invoices are numbered one after another per series for each financial year, and credit notes follow the same rules. Read more

Lead score on the phone: a priority chip on each lead, a Best to call first list with the reasons, and a queue ordered by score. Read more

Field visits: check in and out at a lead with one location reading, and see how far you were from the lead’s address. Read more

Quotes on the lead page: create one with items, GST and a discount, share it, and mark it sent, accepted or paid. Read more

Sequences on the lead page: see the next step, send waiting WhatsApp or SMS steps, skip a step or stop the sequence. Read more

Your call reviews on Home, with a full list of the scores and feedback your manager gave you. Read more

Calls from new numbers can become leads when your workspace turns this on, with a Not a lead button for personal calls. Read more

A lead whose last outcome was Do not call is never dialled from the app. Read more

Leads and calls stored on the phone are encrypted. Read more

Notification switches for sequence steps, quote updates and call reviews.

A missed call from a new number on an agent’s work SIM can become a lead with a callback due. It is off by default and works with the Android app. Read more

Sequence emails are sent from your own connected mailbox, so replies come straight back to you. Read more

Lead sources: IndiaMART, JustDial, Google Ads lead forms and a webhook for any other tool bring enquiries straight into the calling queue. Read more

Automation rules: when something happens on a lead, LumaKol can assign it, move its stage, tag it, set a follow-up, notify someone or start a sequence. Read more

Lead scoring: every open lead gets a score from 0 to 100 so the queue serves the one most worth calling next. Read more

Drip sequences: timed emails, WhatsApp and SMS reminders and call tasks that run until the lead answers or closes. Read more

Quotes with GST and a discount that the customer can accept online and pay to your own UPI ID. Read more

Call review scorecards: managers score calls from 1 to 5 on each point, and agents see their own reviews. Read more

Reports → Coaching: the best hours to call, speed to lead, follow-ups kept on time and a scorecard for each caller. Read more

Field visits: check-ins at a lead with the distance from the lead’s location, and each person’s route for the day. Read more

A new design across the app: Home, the calling queue, the outcome screen, the lead page, lists and the Calls tab with a summary of calls, connect rate and talk time.

Add leads from the phone: pick a contact without giving the app access to all your contacts, or type a name and number. Duplicates and bad numbers are explained. Read more

Team board for managers: today’s counts per agent, and a tap opens that person’s day. Read more

Managers can approve or reject attendance and leave requests on the phone. Read more

Check-out asks first and shows your time on shift, and a live shift clock runs on Home. Read more

The app syncs when something changes instead of on a timer, which saves battery and data. Work done offline waits on the phone and goes up when you have signal. Read more

Signing out removes the leads and calls stored on the phone, and warns you first if anything has not synced yet.

A banner tells everyone when the owner has paused the workspace.

Owners and admins choose which notifications the team cannot switch off. By default these are lead assigned, follow-up due soon and follow-up overdue.

Moving a lead into a won or lost stage clears its follow-up and notes why on the timeline. Read more

Owners can pause a paid subscription for 1, 2 or 3 months from the end of the paid period, undo it before it starts, or resume early. Read more

Rebuilt dashboards for agents and owners with a date range from today to three months, call, talk time and outcome figures with changes, an activity chart and lead sources. Read more

Opt in to product update emails from Settings, and leave them with one click.

A search palette and a collapsible sidebar in the web app.

A clearer Billing page and a redesigned invoice PDF. Read more

Calling windows can run past midnight, and the working calendar warns before you leave unsaved changes.

Short video tutorials of the web app, on the guide pages and in one series. Read more

Lead capture forms: share a hosted form as a link or post your own form to it, and each enquiry lands in the calling queue with its source. Read more

API keys and signed webhooks to connect LumaKol with your own software. Keys can be edited, given an expiry date and limited to certain IP addresses. Read more

A private calendar link that shows your follow-ups in Google Calendar, Apple Calendar or Outlook. You can revoke it any time. Read more

Owners can end their own subscription, and deleting a workspace ends its billing. Read more

Breaks are no longer counted as active time. Read more

Click a lead’s number on the web and the call starts on your phone, from your own SIM.

Lead lists show calling progress, and admins can reset a list to call it again. Read more

Admins can let agents import leads into their own queue. It is off by default. Read more

Private notes with reminders that ping you, and leave types with carry-forward.

Attendance calendar and leave requests, with approvals for managers. Read more

A notification inbox on the web and the phone, with push notifications.

New accounts confirm their email with a 6-digit code.

A page that explains every permission the phone apps ask for, and what each one never reads. Read more

The web app for owners and managers: workspace, pipeline stages and call outcomes, lead import, team invites, calling policy, live team board and reports. Read more

The Android app for callers: calls from your own SIM are logged to the right lead, the app asks for the outcome after each call, and follow-ups come back on time. Read more

Where the phone’s own dialer records calls, the recording is attached to the call for coaching. Read more