LumaKol
LumaKol in the UAE

A calling CRM for real estate agents in Dubai and sales teams across the UAE

Brokers, recruiters and sales teams in the UAE sell from their own phones. LumaKol logs each call on Android, asks the outcome and books the next follow-up, priced per seat in US dollars.

  • Android app in Arabic, right to left
  • Per-seat pricing in US dollars
  • Calls from your own UAE number

14-day free trial, no card needed.

Dubai’s skyline at sunset, with the Burj Khalifa above a multi-level road interchange

Who it suits in the UAE

  • Real estate brokers in Dubai

    Agents juggle enquiries from listings, ads, walk-ins and referrals, then call back from their own mobiles between viewings. Each call lands on the lead with its outcome, the next callback or viewing is booked as a follow-up, and the broker can see who has followed up and who has not.

  • Recruitment agencies

    Consultants call candidates and clients all day. Candidates move through a pipeline you set up, every call and note stays on their timeline, and reminders reach each consultant in their own time zone when candidates are abroad.

  • Teams selling from their own Android phones

    Many UAE sales teams work from personal or company Android phones rather than desk phones. LumaKol reads only the work SIM you choose, so calls to leads are logged and personal calls stay on the phone.

How a working day runs

The same four steps for every agent, every day.

  1. 1

    Leads arrive

    Import your list from Excel or add leads by hand. On the Growth plan and above, Google Ads lead forms and webhooks bring new enquiries in on their own.

  2. 2

    Agents call from their own number

    The agent taps a lead or works the calling queue. The call goes out from the SIM in their phone, so the lead sees a normal UAE mobile number.

  3. 3

    One tap after each call

    When the call ends, the app asks what happened. The outcome moves the lead’s stage and sets the next follow-up, with a reminder in the agent’s time zone.

  4. 4

    Managers see it on the web

    The web dashboard shows calls, outcomes, follow-ups due and missed, and a live board of who is calling, on a break or idle.

Set up for the UAE

What changes when your team sells from the UAE, and what stays the same.

  • Prices in US dollars

    Workspaces outside India pay per seat a month in US dollars, with no setup fee and no per-minute charges.

  • Arabic in the app

    The Android app ships in 33 languages, including Arabic with a full right-to-left layout. Each person picks their own language, so Arabic and English speakers share one workspace. The web dashboard is in English.

  • Local time for each person

    Follow-ups, reminders and reports show in each person’s own time zone, so a team lead in Dubai and an agent working from another country see the same callback at the right local time.

  • Your working week

    Set calling hours and calling days once for the workspace to match your working week. The app warns before a call outside those hours and flags it in reports.

  • +971 numbers handled

    A number typed with +971, with 00971 or in local format resolves to the same lead, so imports and captured calls do not create duplicates.

What LumaKol does not do

Worth knowing before you start a trial.

  • Automatic call logging is Android only. Apple does not let apps read the iPhone call log, so calls made on an iPhone are not logged on their own.
  • No cloud telephony, IVR or virtual numbers. Calls go out from each agent’s own SIM.
  • No direct connection to property portals such as Property Finder, Bayut or Dubizzle. Export their leads and import the file.
  • Facebook and Instagram lead ads are not connected.
  • WhatsApp templates open in the agent’s own WhatsApp. There is no WhatsApp Business API sending.

Calling rules in the UAE

The UAE regulates marketing calls. Cabinet Resolution No. 56 of 2024 on telemarketing covers matters such as the hours when marketing calls may be made, a national Do Not Call Registry overseen by the TDRA, and how often people may be contacted again. Read the official text for what applies to your business, and take legal advice before you start a campaign.

Official sources

This page is general information, not legal advice. LumaKol does not check numbers against any do-not-call registry.

What helps in LumaKol

Calling hours and days checked before every dial, a maximum number of attempts per lead, retry delays, a permanent “Requested no contact” outcome that takes a lead out of the queue, number masking for agents and an audit log.

Compliance

Per-seat prices in US dollars

Per seat a month, billed monthly. Calls use each agent’s own SIM, so there are no per-minute charges.

  • Starter$9
  • Growth$19
  • Business$29

About 20% less when billed yearly. Owners, admins and viewers are free up to three per workspace. Local taxes are added at checkout.

See every plan and feature

Questions

Does LumaKol log calls on an iPhone?+

No. Apple does not let any app read the iPhone call log, so automatic call logging works on Android only. iPhone users can still work their leads, follow-ups and templates, but their calls are not captured on their own.

Can I bring in leads from Property Finder, Bayut or Dubizzle?+

There is no direct connection to these portals. Import their lead exports as an Excel or CSV file, and LumaKol matches phone numbers so the same person is not added twice.

Is LumaKol available in Arabic?+

The Android app is, with a full right-to-left layout, and each person chooses their own language. The web dashboard managers use is in English.

Will leads see our own UAE numbers?+

Yes. Calls go out from the SIM in each agent’s phone, so leads see that mobile number. LumaKol does not provide virtual numbers or call masking.

Does LumaKol make us compliant with UAE telemarketing rules?+

No software can do that on its own. LumaKol gives you calling hours, attempt limits and a no-contact outcome to support your own process, but it does not check the Do Not Call Registry or get approvals for you. Read the official rules and take legal advice.

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Give your team a CRM that captures every call

Set up your workspace and start capturing calls the same day.

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