New Shopify customers, welcomed with a call
Create a Customer creation webhook in Shopify with the URL LumaKol gives you. Every new customer with a phone number becomes a lead with their address, notes and tags, ready for a welcome, confirmation or upsell call.
- Sent on Customer creation
- Address, notes and tags kept
- Each customer added once
Who it’s for
D2C and ecommerce brands selling products where a call makes the difference, such as furniture, appliances, jewellery, skincare regimens, supplements or trade supplies: confirming cash-on-delivery orders, explaining how to use the product, or turning a first order into a regular customer.
- New customers arrive once; repeat orders from the same customer do not create new leads.
- Shopify customer notes and tags are copied into the lead’s note.
- Ask for a phone number at checkout so every new customer can be called.
How to connect it
- 1
Add Shopify as a lead source
In LumaKol, go to Setup → Lead sources, choose Add source, then Shopify, and copy the webhook URL.
- 2
Create the webhook in Shopify
In Shopify admin, open Settings → Notifications → Webhooks and click Create webhook.
- 3
Choose Customer creation
Choose the event Customer creation and the format JSON, paste the URL and save. Send test checks the connection.
- 4
Choose who gets the leads
Give every lead to one person, share them in turn between the people you pick, or leave them for a manager. Set the starting stage and tags as well.
What comes in with each customer
- Name, phone and email, with the phone taken from the customer or their default address
- Company, street address, city, province, postal code and country from the default address
- The customer’s note and tags, as a note on the lead
After the lead arrives
Customers without a phone number are listed under Activity as Not added, because there is no number to call. Each Shopify customer is added once, even if Shopify sends the webhook again, and a customer whose number is already a lead gets a note on that lead instead of a duplicate.
Questions
Which customers become leads?+
Every new customer your store creates, whether they sign up or check out for the first time, as long as they have a phone number.
Do repeat orders create leads?+
No. The webhook is sent when a customer is created, so returning customers are not added again.
What about customers with no phone number?+
They are not added and show under Activity as Not added. Ask for a phone number at checkout to call every new customer.
Is the webhook URL private?+
Yes. It is unique to your workspace, so share it only with Shopify. If it leaks, Change URL gives you a new one.
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