Call recording
Call recording for sales teams on their own phones
If your callers use their own mobiles, the recording comes from the phone’s dialer, where the brand and country allow it. Here is how that works with LumaKol today, and how managers still review and coach calls.
- LumaKol does not record audio itself
- Dialer recordings saved to Google Drive
- Calls can still be scored and coached
14-day free trial, then paid plans from ₹399$9 per calling seat per month. Pricing
What it does
How recording works on a mobile phone
A calling CRM that runs on the caller’s own SIM does not sit in the middle of the call, so it cannot record the audio the way cloud telephony does. On a mobile phone, recording is a feature of the phone’s own dialer. Many phones offer it; some brands and some countries switch it off, and some announce the recording to the other person.
LumaKol does not record calls. Where an Android phone’s dialer records one, the app matches the file to the call by time and number. When the caller turns on Sync dialer recordings in the app, it saves the recording where your workspace chose in Settings → Privacy, by default the caller’s own Google Drive, and managers play it from the call on the web. Every call with a lead on an Android work SIM, and every call started from LumaKol on iPhone, is still logged with its time, duration (exact on Android, approximate on iPhone), connected or not, and the outcome the caller chose, so you can see exactly which calls are worth a closer look.
Calls logged automatically
On Android, every call with a lead on the work SIM is attached to the lead with its exact duration and whether it connected; on iPhone, calls started from LumaKol are, with an approximate duration measured by the app.
Call reviews and scorecards
Managers score answered calls on a shared scorecard, 1 to 5 per line, and leave a note the agent sees. A call can be scored from what the manager heard live.
Calls worth reviewing
Reports → Coaching lists answered calls of 20 seconds or more in the period, with who made each one, its length and outcome.
Coaching numbers
Answer rate, talk time, average call length, time to first call and follow-ups on time per caller, next to their QA score.
How it works
How to coach from calls without cloud telephony
What a manager can do in LumaKol today.
- 1
Find the calls to review
Open Reports → Coaching → Calls to review. Team leads see their team’s answered calls; owners and admins see everyone’s.
- 2
Play the recording or listen in
Open the call and play its recording, if the dialer made one and the app saved it, or review a call you heard live.
- 3
Score it on the scorecard
Press Review and rate each line from 1 to 5: greeting, understanding the need, product knowledge, objections, next step, tone. Add one note.
- 4
Track whether coaching lands
The agent is notified and sees the review in their own report. Each caller’s QA score averages their reviewed calls.
Who it’s for
Who this page is for
Sales managers choosing a CRM
Teams deciding between their own mobile numbers and a cloud telephony number, where recording works differently.
Team leads who coach weekly
Leads who want a routine for scoring calls and giving feedback, with or without a recording file.
Businesses with consent rules
Teams in sectors or countries where recording needs notice or consent, who want to decide that policy first.
Be clear about the limits
- LumaKol does not record audio itself. It saves only recordings the phone’s dialer made, and only when the caller turns on Sync dialer recordings; otherwise the file stays on the phone.
- Whether a phone can record calls depends on its make, software version and country.
- If you need every call recorded centrally, a cloud telephony number does that; our comparison of SIM calling and cloud telephony covers the trade-offs.
- Recording consent rules differ by country and sector. Tell people when calls may be recorded and confirm your obligations with counsel.
Questions
More answers on the FAQ page.
Does LumaKol record my sales calls?
No. LumaKol logs calls with leads and their outcomes (every call on the Android work SIM, and calls started from LumaKol on iPhone) but does not record audio. If the phone’s own dialer records a call, the app matches the file to it and, with Sync dialer recordings on, saves it to the Google Drive your workspace chose.
Can managers listen to calls in LumaKol?
Yes, when the phone’s dialer recorded the call and the app saved it. Owners, admins and team leads play it from the call on the web or in the app, and Settings → Privacy can also let agents hear their own calls. Calls without a recording can still be scored from what the manager heard live.
Which phones can record calls?
Many phones can record in their own dialer, depending on the make, model and country. Some announce the recording to the other person.
Is call recording legal?
It depends on where you and the person you call are, and on your sector. Many places require notice or consent. This is not legal advice; check with counsel.
What do I get without recordings?
Calls logged on the lead with duration and outcome (the exact duration on Android, an approximate one measured by the app on iPhone), review scorecards with feedback the agent sees, and coaching reports on answer rate, talk time, speed to lead and follow-up discipline.
Learn more
Related features, step-by-step guides and articles.
Log every call, then coach from the right ones
14-day free trial, then paid plans from ₹399$9 per calling seat per month.
- No card needed
- Up to 3 non-calling admins free
- Calls from your own SIM