Keep calls and recordings syncing on Samsung

Add LumaKol to Never sleeping apps

Samsung puts apps you have not opened for a few days to sleep, and later into deep sleep. A sleeping app misses the end of your calls.

• Open Settings → Battery → Background usage limits (on older models, Settings → Battery and device care → Battery → Background usage limits)
• Tap Never sleeping apps, tap +, select LumaKol and tap Add
• If LumaKol is listed under Sleeping apps or Deep sleeping apps, remove it there

Turn on Auto record calls in the Samsung Phone app

Open the Phone app, tap ⋮ → Settings → Record calls and switch on Auto record calls. Accept the terms if asked, then choose whether to record all calls, calls with numbers not saved in your contacts, or calls with specific numbers. Samsung notes that call recording may not be available in some countries because of local rules; if Record calls is missing, your phone cannot record in your region.

Find where the recordings are saved

Samsung lists your recordings in the Phone app under Settings → Record calls → Recorded calls, and in Voice Recorder under Call recordings. The audio files themselves are stored on the phone’s internal storage, which is why LumaKol can attach them.

Turn on recording sync in LumaKol

In the app, open More → Calling and switch on Sync dialer recordings (only calls that match a lead are attached). If the app asks for access to music and audio, allow it: LumaKol reads only audio files your dialer creates around the time of a lead call. Two rows appear under the switch. Recordings folder is set to Automatic, which searches the phone’s audio library and finds most dialers’ files on its own. Upload recordings on Wi-Fi only is on by default, so recordings wait for Wi-Fi; switch it off if callers work on mobile data all day.

Point LumaKol at the folder if needed

If calls in the Calls tab say No recording found for this call while the Phone app did record them, find the folder: open My Files → Internal storage → Recordings and look for the folder that holds your call recordings. Then in LumaKol open More → Calling → Recordings folder, go to that folder, tap Use this folder and then Allow.

Test with one call

Call a lead from LumaKol and talk for a few seconds. The outcome prompt should open as soon as you hang up, and the call should show Looking for the recording… and then Recording found or Recording uploaded in the Calls tab.