Plan du site
Tout ce site, sur une seule page
Chaque page publique, guide et article, regroupés selon l’organisation du site. Les moteurs de recherche et les robots d’IA obtiennent la même liste grâce aux fichiers en bas à gauche.
Produit
Secteurs
10 pages sectorielles
Votre compte
Juridique
Conformité
Pour les robots
Versions lisibles par machine de cette liste.
Guides
33 tutoriels pas à pas
Premiers pas
L’application agent
- Install the Android app and set up your work SIM
- Start calling from the queue
- Lead scores: call the best leads first
- Log a call outcome
- Follow-ups and reminders
- Call scripts and WhatsApp / SMS / email templates
- Track field visits with check-in and check-out
- Attendance, breaks and check-in
- iPhone: assisted calling
- Scan business cards into leads
Gérer l’équipe
- Run the day from the live board
- Reports: funnel, workload, outcomes, coaching and attendance
- Call recordings and review scorecards: coaching from real calls
- Calling policy and lead data protection
- Put a lead form on your website
- Add live chat to your website and answer from the Chats inbox
- QR code posters and walk-in leads
- Connect Google Ads, IndiaMART, JustDial and your website as lead sources
- Turn missed calls into leads
- Automate lead handling with rules
- Follow up automatically with sequences
- Send quotes and get paid by UPI
- Set monthly sales targets and read the month-end forecast
- Connect your own software with the API and webhooks
- See your follow-ups in Google, Apple or Outlook Calendar
Blog
31 articles, les plus récents d’abord
- Tous les articles
- Monthly sales targets for a calling team: what to set, how to read the pace, and what the forecast is telling you
- Website live chat for sales teams: catch the buyer while they are still on the page
- Expo leads: from a bowl of business cards to calls within 24 hours
- Missed calls are leads: a callback routine your team will actually keep
- IndiaMART and JustDial leads: a response playbook for the first call and the week after
- A calling CRM for insurance teams: new enquiries, renewals, documents and consent
- Auto-dial or tap to call: when speed helps, when it hurts, and the calling rules in India, the US and the UK
- Telecaller KPIs that predict results, and the ones that only look busy
- Send a GST quote during the call: online acceptance and UPI payment to your own account
- A calling workflow for loan and credit card sales teams: from enquiry to disbursal
- The first week of a new caller: a day-by-day plan that gets them calling on day one
- Who should see a customer’s phone number? Designing permissions for a calling team
- A sales forecast you can defend: chance to win, stages and honest numbers
- Call scripts that do not sound scripted (and the templates that follow them)
- How to import leads from Excel without importing a mess
- From your website to an agent’s queue in seconds
- Connecting LumaKol to the software you already run
- Why your callbacks belong in the calendar you already use
- Call recordings as coaching material: a weekly review routine that improves a team in a month
- Choosing a calling CRM: 15 questions to ask before you buy
- WhatsApp plus calls: the two-channel follow-up playbook, with templates you can copy
- Lead sources compared: ad forms, IndiaMART and JustDial, web forms, walk-ins and referrals — and how to route each
- How to run a calling team you cannot see: attendance, a live board and daily targets
- Spreadsheets, WhatsApp groups and a register: the hidden cost of running sales without a calling CRM
- DND, consent and call recording: what calling teams in India need to get right
- Post-call feedback that agents actually fill in: how to design your dispositions
- Coaching institutes and colleges: turning enquiry calls into admissions with structured follow-ups
- A calling CRM for real estate teams: from portal enquiry to site visit to closing
- How to stop your team’s numbers being flagged as spam by carriers and caller-ID apps
- The first hour and the next day: how follow-up timing decides which leads you close
- Why your sales calls should come from your agents’ own numbers (and what VoIP quietly costs you)