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LumaKol
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LumaKol gebruiken, stap voor stap

Korte tutorials met diagrammen en echte appschermen — van het aanmaken van je werkruimte tot coachen aan de hand van opnames. Kies je rol of begin bovenaan.

A sales team in a meeting room during a stand-up

Hoe LumaKol werkt

Eén cyclus, elke dag: leads komen binnen, agents bellen vanaf hun eigen nummer, de app legt het gesprek vast en vraagt om het resultaat, de opvolging wordt ingepland en managers coachen op basis van wat er echt gebeurde.

  1. Leads komen binnen
    Importeren, toevoegen, toewijzen
  2. Agent belt vanuit de app
    eigen SIM, eigen nummer
  3. Gesprek vastgelegd
    automatisch op Android
  4. Resultaat + opvolging
    één tik, tien seconden
  5. Managers zien het live
    bord, rapporten, opnames

Waar de data naartoe gaat

Gesprekken blijven op het mobiele netwerk. Alleen het gespreksrecord, het resultaat en de notities gaan naar de werkruimte.

Telefoon van de agent
Werk-SIM
gesprekken via het mobiele netwerk
LumaKol-app
legt gesprekken vast · vraagt om het resultaat
Synchronisatie· versleuteld, werkt ook offline
Je werkruimte
Webapp
leads · livebord · rapporten

Wat je kunt meten

Drie weergaven die elk team wekelijks gebruikt. De cijfers hieronder zijn voorbeelden; die van jou komen uit vastgelegde gesprekken.

Gesprekken per dag
Voorbeeld
Mon
Tue
Wed
Thu
Fri
Sat
BereiktAlle gesprekken
Verdeling van resultaten
Voorbeeld
100gesprekken
  • Geïnteresseerd34%
  • Terugbellen22%
  • Geen gehoor28%
  • Niet geïnteresseerd16%
Pipelinetrechter
Voorbeeld
  • Nieuw
    320
  • Benaderd
    210
  • Geïnteresseerd
    96
  • Gekwalificeerd
    41
  • Gewonnen
    18
Kies je rolIedereenEigenaar / beheerderAgentTeamleider / beheerder

Aan de slag

Voor de eigenaar die de werkruimte inricht — in totaal ongeveer 30 minuten.

32 min
Founder setting up a workspace on a laptop in a bright office1Create your workspaceSign up, verify your email and set the basics — country, time zone, currency and calling hours — before anyone else joins.5 minWebEigenaar / beheerderTwo colleagues sketching a sales pipeline on a whiteboard2Set up your pipeline, call outcomes and fieldsStages describe where a lead is; outcomes describe what happened on a call and what should happen next. Get these right and the app does the paperwork.10 minWebEigenaar / beheerderA woman arranging colourful sticky notes on a wall3Start from an industry pipeline templateReady-made stages, call outcomes, custom fields and an opening script for your kind of business. Apply one in a click, apply another later, and nothing you already have is deleted.4 minWebEigenaar / beheerderA sales team celebrating together around a desk4Invite your team and choose rolesAgents and team leads use seats; up to three owners, admins, billing admins and viewers are free. Invite by email, or by mobile number for agents who do not use email.5 minWebEigenaar / beheerderSales manager reviewing a printed lead sheet at her desk5Import leads and assign themUpload the sheet your team already uses, map its columns, skip duplicates and invalid numbers, and deal the leads out to agents.8 minWebTeamleider / beheerder

De agent-app

Voor agents op Android en iPhone: installeren, bellen, resultaten vastleggen, opvolgen.

9 min
Agent sending a WhatsApp template from her phoneCall scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 minWebAndroidiPhoneIedereenA salesperson greeting a client at their office deskTrack field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 minAndroidiPhoneWebIedereen

Het team beheren

Voor teamleiders en beheerders: livebord, rapporten, opnames, beleid.

93 min
Team lead and agents looking at the live board on a laptop togetherRun the day from the live boardWho is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.4 minWebAndroidiPhoneTeamleider / beheerderManager reviewing dashboards and charts on a laptopReports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.6 minWebTeamleider / beheerderTeam lead reviewing a recorded call with headphones at his deskCall recordings and review scorecards: coaching from real callsLumaKol does not record audio itself. Where the phone’s dialer records calls, the app links the file to the lead and uploads it; managers score calls on one shared scorecard, and agents see the feedback.5 minWebAndroidTeamleider / beheerderConfident operations manager in an officeCalling policy and lead data protectionHours checked before the dial, attempt limits and retry delays; a “Requested no contact” outcome that closes the lead and can block further calls; number masking, recording access and screenshot blocking for the data.6 minWebEigenaar / beheerderHand-drawn watercolour wireframes of website page layoutsPut a lead form on your websiteA form somebody fills in and the lead is already in the calling queue, carrying its source and tags — as a link you can share anywhere, or as HTML you paste into your own site.6 minWebEigenaar / beheerderTwo support agents with headsets answering customers in a bright officeAdd live chat to your website and answer from the Chats inboxOne line of code puts a chat bubble on your site. Visitors leave their name and mobile number, your team replies from the Chats inbox, and every chat is saved as a lead you can call.7 minWebEigenaar / beheerderA hand holding an Android phone that shows a QR codeQR code posters and walk-in leadsPrint a QR code for your counter, stand or brochure so visitors fill in your lead form themselves, and log the people you meet in person with one tap on the source.4 minWebAndroidiPhoneEigenaar / beheerderHands on a laptop showing a web dashboard of listingsConnect Google Ads, IndiaMART, JustDial and your website as lead sourcesNew enquiries arrive in LumaKol on their own, go to the right person and ring their phone — nobody copies leads from portals, inboxes or sheets.9 minWebEigenaar / beheerderA red telephone with its receiver off the hookTurn missed calls into leadsA missed call from a new number on an agent’s work SIM becomes a lead with a callback due, owned by the agent whose phone rang. Off by default, Android only, and personal numbers stay out with “Not a lead”.6 minWebAndroidEigenaar / beheerderA hand-drawn flowchart of boxes and arrows on paper with a markerAutomate lead handling with rulesWhen something happens to a lead, and it matches, LumaKol does the actions for you — passing on leads nobody called, chasing overdue follow-ups and tidying up after unanswered calls.7 minWebEigenaar / beheerderA man drawing an email follow-up flow with one-hour and one-day delays on a whiteboardFollow up automatically with sequencesTimed steps after a lead is added: emails that send themselves, WhatsApp and SMS reminders with the text ready, and call tasks for the owner — ending when the lead answers, is won or is lost.8 minWebEigenaar / beheerderA phone showing a payment amount, held up to pay at a tableSend quotes and get paid by UPICreate a quote on a lead, share the link on WhatsApp, and let the customer accept it and pay straight to your UPI ID — with the deal value and revenue updating as it happens.6 minWebIedereenA dart in the centre of a black and white targetSet monthly sales targets and read the month-end forecastGive each caller a monthly goal for calls, connected calls, deals won and revenue. Everyone sees whether they are ahead or behind as the month runs, and Reports adds what revenue the month is likely to close at.6 minWebEigenaar / beheerderTwo developers working at monitors with code open in a bright officeConnect your own software with the API and webhooksA key your tool uses to read and write leads and calls, and webhooks that push events to your own endpoint the moment they happen. Both live in Settings → API & webhooks.9 minWebEigenaar / beheerderA calendar week view open on a screenSee your follow-ups in Google, Apple or Outlook CalendarOne private link puts every promised callback into the calendar you already keep open, with the number, the stage and the last outcome on it.4 minWebEigenaar / beheerder

Account en facturatie

Abonnementen, talen, sessies, exports en verwijdering.

11 min
Business owner reviewing plan details and taking notesPlans, seats and billingHow the trial works, which roles use seats, how to subscribe, change, pause or cancel, and where invoices and tax details live.5 minWebEigenaar / beheerderA multilingual team taking a selfie in the officeLanguages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 minWebAndroidiPhoneIedereenProfessional working calmly on a laptop surrounded by plantsSessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 minWebAndroidiPhoneIedereen

Geef je team een CRM dat elk gesprek vastlegt

Richt je werkruimte in minuten in en begin vandaag met het vastleggen van gesprekken.

Gratis account aanmaken