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LumaKol
Het team beheren

Run the day from the live board

Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.

4 minWebAndroidiPhoneTeamleider / beheerder
Bekijk deze handleidingHandleiding 9 van 20
De speler wordt pas van YouTube geladen als je op afspelen drukt.
  1. 1

    Open Team → Live board

    Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.

    lumakol.com/app/app/team/live
    Livebord
    Bijgewerkt now
    LidIngechecktActiefResultaten
    Anita R.In gesprek09:023h 10m142 te laat
    Rahul M.Beschikbaar09:152h 48m11
    Sunita K.Met pauze08:582h 05m9
    Deepak V.Inactief09:301h 20m424m inactief
  2. 2

    Where each column comes from

    Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.

    Telefoon van de agent
    Werk-SIM
    gesprekken via het mobiele netwerk
    LumaKol-app
    legt gesprekken vast · vraagt om het resultaat
    Synchronisatie· versleuteld, werkt ook offline
    Je werkruimte
    Webapp
    leads · livebord · rapporten
    Calls captured on the phone reach the workspace within seconds of a sync
  3. 3

    What to look at, in order

    Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.

    • Sort by overdue at the start of the day
    • Idle after lunch is where momentum dies
    • An agent with many calls and few outcomes needs the Block feedback policy or a conversation
  4. 4

    Use it in the stand-up

    Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.

Wat je aan het eind hebt

  • A single screen that replaces watching the room
  • Idle and overdue surfaced without anyone reporting
  • A stand-up built on numbers both sides can see

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