指南
LumaKol 分步使用教程
配有图示和真实应用界面的简短教程——从创建工作区到借助录音辅导团队。选择你的角色，或从头开始。
LumaKol 如何运作
每天运转的一个循环：线索进来，坐席用自己的号码拨打，应用记录通话并询问结果，预约跟进，经理根据实际发生的情况进行辅导。
- 线索进入导入、添加、分配
- 坐席在应用中拨打自己的 SIM，自己的号码
- 通话被记录在 Android 上自动完成
- 结果 + 跟进一键操作，十秒完成
- 经理实时查看看板、报表、录音
数据流向
通话始终在移动网络上进行。只有通话记录、结果和笔记会传到工作区。
坐席的手机
工作 SIM 卡
通过移动网络通话
LumaKol 应用
记录通话 · 询问结果
同步· 加密，离线也安全
你的工作区
网页应用
线索 · 实时看板 · 报表
你可以衡量什么
每个团队每周都会用到的三个视图。以下数字仅为示例；你的数字来自记录的通话。
每日通话数
示例Mon
Tue
Wed
Thu
Fri
Sat
已接通全部通话
结果构成
示例- 有意向34%
- 回电22%
- 无人接听28%
- 无意向16%
销售漏斗
示例- 新建320
- 已联系210
- 有意向96
- 已确认41
- 成交18
坐席应用
适合 Android 和 iPhone 上的坐席：安装、拨打、记录结果、跟进。
Install the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 分钟Android坐席
Start calling from the queueThe queue hands you the next lead — the one most worth calling right now, by its lead score — with the script beside the Call button.4 分钟AndroidiPhone坐席
Lead scores: call the best leads firstEvery open lead gets a score from 0 to 100 with the reasons beside it, so your queue and your lists put the leads most worth a call right now at the top.3 分钟AndroidiPhone网页坐席
Log a call outcomeOne tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.3 分钟AndroidiPhone网页坐席
Follow-ups and remindersEvery promised callback in one list — overdue in red, today, the next seven days — with reminders on the phone at the right time.3 分钟AndroidiPhone网页坐席
Call scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 分钟网页AndroidiPhone所有人
Track field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 分钟AndroidiPhone网页所有人
Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 分钟AndroidiPhone网页坐席
iPhone: assisted callingiOS does not expose the call log, so the iPhone app tracks the calls you start from it and asks for the outcome when you come back — with a reliability label on every call. The iPhone app is coming to the App Store.5 分钟iPhone坐席
Scan business cards into leadsPoint the phone at a business card and the Add a lead form fills itself in — name, numbers, email, company and job title — read on the phone, with the photo never uploaded.3 分钟AndroidiPhone坐席管理团队
适合团队主管和管理员：实时看板、报表、录音、策略。
账户与账单
套餐、语言、会话、导出和删除。
Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 分钟网页AndroidiPhone所有人
Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 分钟网页AndroidiPhone所有人