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LumaKol
坐席应用

Attendance, breaks and check-in

A tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.

3 分钟AndroidiPhone网页坐席
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  1. 1

    Check in

    Home → Check in (or More → Work → Attendance). If your admin requires location for check-in, the app asks once. Your status becomes Available on the live board.

    Attendance screen with check-in time, break and check-out buttons and active time
    Attendance on Android
  2. 2

    Take a break

    Tap Take break and choose the type your admin configured — lunch, tea, meeting, personal. End it from the same screen. Breaks longer than the maximum are flagged in the report.

  3. 3

    Idle detection

    Checked in, not on a break, and no call or app activity for the idle threshold (set by the admin, ten minutes by default) shows as Idle to the team lead. Making a call or logging an outcome clears it.

    1. Check in
      Available
    2. On call
      from captured calls
    3. On break
      typed
    4. Idle
      no activity past threshold
    5. Check out
    Statuses the live board shows
  4. 4

    Check out

    End the day with Check out. If you forget, automatic checkout closes the day after the number of hours your admin set, and the report marks it as automatic.

  5. 5

    Reports

    Reports → Attendance shows, per person per day, check-in and check-out, active time on web and app, breaks by type, idle time and outcomes logged — exportable to CSV.

    考勤
    示例
    • 坐席 A6.2h 活跃
    • 坐席 B5.1h 活跃
    • 坐席 C6.4h 活跃
    活跃休息空闲
    Active, break and idle time per person

完成后你将拥有

  • Live statuses that match reality
  • Breaks and idle time measured, not guessed
  • An exportable attendance report per person per day

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