Run the day from the live board
Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.
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Open Team → Live board
Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.
lumakol.com/app/app/team/live实时看板更新于 now成员 签到 活跃 结果 Anita R. 通话中 09:02 3h 10m 14 2 项逾期 Rahul M. 空闲 09:15 2h 48m 11 Sunita K. 休息中 08:58 2h 05m 9 Deepak V. 无操作 09:30 1h 20m 4 已无操作 24m - 2
Where each column comes from
Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.
坐席的手机工作 SIM 卡通过移动网络通话LumaKol 应用记录通话 · 询问结果同步· 加密，离线也安全你的工作区网页应用线索 · 实时看板 · 报表Calls captured on the phone reach the workspace within seconds of a sync - 3
What to look at, in order
Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.
- Sort by overdue at the start of the day
- Idle after lunch is where momentum dies
- An agent with many calls and few outcomes needs the Block feedback policy or a conversation
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Use it in the stand-up
Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.
完成后你将拥有
- A single screen that replaces watching the room
- Idle and overdue surfaced without anyone reporting
- A stand-up built on numbers both sides can see
相关内容
- 产品功能LumaKol 的全部功能，逐屏介绍
- 指南Reports: funnel, workload, outcomes, coaching and attendance
- 文章How to run a calling team you cannot see: attendance, a live board and daily targets
