Sessions, data export and account deletion
Sign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.
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Active sessions
Settings → Profile & security lists the devices most recently signed in to your account, with when each signed in and was last active. Sign out any of them. Changing your password signs out every other session. Owners and admins also get Settings → Security log: the latest 20 sign-in attempts across the workspace (the download includes the latest 100) and a record of sensitive changes such as exports, role and password changes, lead sources, automations and support access.
lumakol.com/app/app/settings活跃会话- 退出登录此设备Chrome · macOS
- 退出登录Android appMoto G32
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Exports
Downloading leads as CSV needs a paid subscription and a role ticked under Settings → Privacy → Roles that can export leads (owners and admins by default; team leads can be added). Every leads export is recorded in the security log. Managers can also download the reports and the attendance report they can see as CSV.
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Delete your account from the app
More → Legal & account → Delete my account, in the Android or iPhone app. Pick a reason, then confirm with your password (on Android, someone who signs in with Google confirms with Google). Your sign-in stops working on every device, your name, email, number and date of birth are erased, and a deletion record is kept for compliance. Calls, leads and notes stay with your organisation, because they belong to it. Voice memos stay in your own Google Drive.
- Confirmpassword or Google
- Sign-in removedevery device
- Personal data erasedname, email, number
- Deletion record kept
What deleting an account does - 4
Owners
An owner cannot delete their account while anyone else in the workspace is still active — deactivate the other members first. An owner who is the only active member closes the whole workspace: leads, calls, recordings, keys and settings are erased at once, and the subscription ends. This cannot be undone, so download what you need first.
Are other members of your workspace still active?Not yetdeactivate them firstWorkspace erasedeverything is deleted straight awayOwner rule - 5
Requests by email
Access, correction and deletion requests can also be sent to the privacy address on the Contact page. Every request is answered by a person within one business day.
完成后你将拥有
- Control over where you are signed in
- Lead exports limited to the roles you allow, and logged
- A deletion path that meets app-store and privacy requirements
相关内容
- 产品安全我们如何保护您的通话和数据
- 指南Calling policy and lead data protection
- 文章Who should see a customer’s phone number? Designing permissions for a calling team
