Your profile, language and sessions
Language per person across 33 locales, time zones that stop arguments, and revoking a device.
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Step by step
After this video each person can set their own language and time zone, see where they are signed in and sign out a lost device, and knows how deleting an account works.
- 1
Set the workspace default language
Settings → Organization → Default language is what new members see first, and the language of system emails to them until they pick their own.
- 2
Pick your own language on the web
The language menu in the top bar changes the whole interface at once and is saved to your account. The light and dark button beside it switches the look in that browser.
- 3
Set your time zone
Settings → Profile holds your name, time zone and mobile number. Your time zone drives every date and reminder you see, and follow-ups are always shown in the agent’s own time zone.
- 4
Language and appearance on the phone
In the LumaKol app, More → Preferences has Language, which follows the system or any language you pick, and Appearance: Follow system, Light or Dark. Both apply at once.
- 5
Check where you are signed in
Settings → Sign-in & security → Active sessions lists the devices most recently signed in to your account, with when each signed in and was last active.
- 6
Sign out a device
Sign out any session you do not recognise, such as a phone that was lost or handed back. Changing your password signs out every other session at once.
- 7
Owners: read the security log
Owners and admins also get Settings → Security log: recent sign-in attempts across the workspace and a record of sensitive changes such as exports, role and password changes.
- 8
Delete an account
Settings → Profile → Delete my account, or More → Personal information in the app. Your sign-in stops working everywhere and your personal details are erased; calls, leads and notes stay with the organisation. An owner must first make another admin the owner.
Tips
- Arabic, Hebrew, Persian and Urdu flip the whole app layout right to left.
- Agents and managers in different cities each see times in their own zone, so set it before the first follow-up is booked.
Read the full guide
The written guide covers the same screens, with every setting explained, so you can follow along at your own pace.
- Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Light and dark modes are in the web app’s top bar and in the mobile apps.
- Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.
- SecurityHow your calls and your data are protected
More from 第二部分——日常运营
- 11Calling hours, attempt limits and do-not-call4:35
- 12Masked numbers, recordings and exports4:39
- 13Notes, reminders and voice memos3:15
- 14Lead capture forms4:25
- 15API keys and webhooks5:11
- 16Working calendar, shifts and attendance rules4:58
- 17Notifications, and the four you cannot mute3:51
- 18Build a morning call list with filters4:24
- 20Follow-ups in Google, Apple or Outlook5:45
- 21Power Dialer: call a whole list from your phone1:42
- 22Power Dialer for teams: keep callers dialling1:44