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LumaKol
Руководства

Как пользоваться LumaKol, шаг за шагом

Короткие руководства со схемами и реальными экранами приложения — от создания рабочего пространства до обучения по записям. Выберите свою роль или начните сверху.

A sales team in a meeting room during a stand-up

Как работает LumaKol

Один цикл каждый день: приходят лиды, агенты звонят со своих номеров, приложение фиксирует звонок и запрашивает итог, назначается фоллоу-ап, а руководители обучают на основе того, что произошло на самом деле.

  1. Приходят лиды
    Импорт, добавление, назначение
  2. Агент звонит из приложения
    своя SIM, свой номер
  3. Звонок зафиксирован
    автоматически на Android
  4. Итог + фоллоу-ап
    одно касание, десять секунд
  5. Руководители видят всё в реальном времени
    доска, отчёты, записи

Куда идут данные

Звонки остаются в мобильной сети. В рабочее пространство передаются только запись о звонке, итог и заметки.

Телефон агента
Рабочая SIM
звонки через мобильную сеть
Приложение LumaKol
фиксирует звонки · запрашивает итог
Синхронизация· зашифрована, работает офлайн
Ваше рабочее пространство
Веб-приложение
лиды · живая доска · отчёты

Что можно измерить

Три представления, которыми каждая команда пользуется еженедельно. Цифры ниже — примеры; ваши берутся из зафиксированных звонков.

Звонки по дням
Пример
Mon
Tue
Wed
Thu
Fri
Sat
С ответомВсе звонки
Состав итогов
Пример
100звонков
  • Заинтересован34%
  • Перезвонить22%
  • Нет ответа28%
  • Не заинтересован16%
Воронка продаж
Пример
  • Новый
    320
  • Связались
    210
  • Заинтересован
    96
  • Квалифицирован
    41
  • Выигран
    18
Выберите свою рольВсеВладелец / администраторАгентТимлид / администратор

Начало работы

Для владельца, который настраивает рабочее пространство, — около 30 минут от начала до конца.

24 мин
Founder setting up a workspace on a laptop in a bright office1Create your workspaceSign up, verify your email and set the basics — country, time zone, currency and calling hours — before anyone else joins.5 минВебВладелец / администраторTwo colleagues sketching a sales pipeline on a whiteboard2Set up your pipeline, call outcomes and fieldsStages describe where a lead is; outcomes describe what happened on a call and what should happen next. Get these right and the app does the paperwork.10 минВебВладелец / администраторA woman arranging colourful sticky notes on a wall3Start from an industry pipeline templateReady-made stages, call outcomes, custom fields and an opening script for your kind of business. Apply one in a click, apply another later, and nothing you already have is deleted.4 минВебВладелец / администраторA sales team celebrating together around a desk4Invite your team and choose rolesAgents and team leads use seats; up to three owners, admins, billing admins and viewers are free. Invite by email, or by mobile number for agents who do not use email.5 минВебВладелец / администратор

Приложение агента

Для агентов на Android и iPhone: установка, звонки, запись итогов, фоллоу-апы.

9 мин
Agent sending a WhatsApp template from her phoneCall scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 минВебAndroidiPhoneВсеA salesperson greeting a client at their office deskTrack field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 минAndroidiPhoneВебВсе

Управление командой

Для тимлидов и администраторов: живая доска, отчёты, записи, политики.

78 мин
Confident operations manager in an officeCalling policy and lead data protectionHours checked before the dial, attempt limits and retry delays; a “Requested no contact” outcome that closes the lead and can block further calls; number masking, recording access and screenshot blocking for the data.6 минВебВладелец / администраторHand-drawn watercolour wireframes of website page layoutsPut a lead form on your websiteA form somebody fills in and the lead is already in the calling queue, carrying its source and tags — as a link you can share anywhere, or as HTML you paste into your own site.6 минВебВладелец / администраторTwo support agents with headsets answering customers in a bright officeAdd live chat to your website and answer from the Chats inboxOne line of code puts a chat bubble on your site. Visitors leave their name and mobile number, your team replies from the Chats inbox, and every chat is saved as a lead you can call.7 минВебВладелец / администраторA hand holding an Android phone that shows a QR codeQR code posters and walk-in leadsPrint a QR code for your counter, stand or brochure so visitors fill in your lead form themselves, and log the people you meet in person with one tap on the source.4 минВебAndroidiPhoneВладелец / администраторHands on a laptop showing a web dashboard of listingsConnect Google Ads, IndiaMART, JustDial and your website as lead sourcesNew enquiries arrive in LumaKol on their own, go to the right person and ring their phone — nobody copies leads from portals, inboxes or sheets.9 минВебВладелец / администраторA red telephone with its receiver off the hookTurn missed calls into leadsA missed call from a new number on an agent’s work SIM becomes a lead with a callback due, owned by the agent whose phone rang. Off by default, Android only, and personal numbers stay out with “Not a lead”.6 минВебAndroidВладелец / администраторA hand-drawn flowchart of boxes and arrows on paper with a markerAutomate lead handling with rulesWhen something happens to a lead, and it matches, LumaKol does the actions for you — passing on leads nobody called, chasing overdue follow-ups and tidying up after unanswered calls.7 минВебВладелец / администраторA man drawing an email follow-up flow with one-hour and one-day delays on a whiteboardFollow up automatically with sequencesTimed steps after a lead is added: emails that send themselves, WhatsApp and SMS reminders with the text ready, and call tasks for the owner — ending when the lead answers, is won or is lost.8 минВебВладелец / администраторA phone showing a payment amount, held up to pay at a tableSend quotes and get paid by UPICreate a quote on a lead, share the link on WhatsApp, and let the customer accept it and pay straight to your UPI ID — with the deal value and revenue updating as it happens.6 минВебВсеA dart in the centre of a black and white targetSet monthly sales targets and read the month-end forecastGive each caller a monthly goal for calls, connected calls, deals won and revenue. Everyone sees whether they are ahead or behind as the month runs, and Reports adds what revenue the month is likely to close at.6 минВебВладелец / администраторTwo developers working at monitors with code open in a bright officeConnect your own software with the API and webhooksA key your tool uses to read and write leads and calls, and webhooks that push events to your own endpoint the moment they happen. Both live in Settings → API & webhooks.9 минВебВладелец / администраторA calendar week view open on a screenSee your follow-ups in Google, Apple or Outlook CalendarOne private link puts every promised callback into the calendar you already keep open, with the number, the stage and the last outcome on it.4 минВебВладелец / администратор

Аккаунт и оплата

Тарифы, языки, сессии, экспорт и удаление.

11 мин
Business owner reviewing plan details and taking notesPlans, seats and billingHow the trial works, which roles use seats, how to subscribe, change, pause or cancel, and where invoices and tax details live.5 минВебВладелец / администраторA multilingual team taking a selfie in the officeLanguages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 минВебAndroidiPhoneВсеProfessional working calmly on a laptop surrounded by plantsSessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 минВебAndroidiPhoneВсе

Дайте команде CRM, которая фиксирует каждый звонок

Настройте рабочее пространство за минуты и начните фиксировать звонки уже сегодня.

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