Руководства
Как пользоваться LumaKol, шаг за шагом
Короткие руководства со схемами и реальными экранами приложения — от создания рабочего пространства до обучения по записям. Выберите свою роль или начните сверху.
Как работает LumaKol
Один цикл каждый день: приходят лиды, агенты звонят со своих номеров, приложение фиксирует звонок и запрашивает итог, назначается фоллоу-ап, а руководители обучают на основе того, что произошло на самом деле.
- Приходят лидыИмпорт, добавление, назначение
- Агент звонит из приложениясвоя SIM, свой номер
- Звонок зафиксированавтоматически на Android
- Итог + фоллоу-аподно касание, десять секунд
- Руководители видят всё в реальном временидоска, отчёты, записи
Куда идут данные
Звонки остаются в мобильной сети. В рабочее пространство передаются только запись о звонке, итог и заметки.
Телефон агента
Рабочая SIM
звонки через мобильную сеть
Приложение LumaKol
фиксирует звонки · запрашивает итог
Синхронизация· зашифрована, работает офлайн
Ваше рабочее пространство
Веб-приложение
лиды · живая доска · отчёты
Что можно измерить
Три представления, которыми каждая команда пользуется еженедельно. Цифры ниже — примеры; ваши берутся из зафиксированных звонков.
Звонки по дням
ПримерMon
Tue
Wed
Thu
Fri
Sat
С ответомВсе звонки
Состав итогов
Пример- Заинтересован34%
- Перезвонить22%
- Нет ответа28%
- Не заинтересован16%
Воронка продаж
Пример- Новый320
- Связались210
- Заинтересован96
- Квалифицирован41
- Выигран18
Начало работы
Для владельца, который настраивает рабочее пространство, — около 30 минут от начала до конца.
1Create your workspaceSign up, verify your email and set the basics — country, time zone, currency and calling hours — before anyone else joins.5 минВебВладелец / администратор
2Set up your pipeline, call outcomes and fieldsStages describe where a lead is; outcomes describe what happened on a call and what should happen next. Get these right and the app does the paperwork.10 минВебВладелец / администратор
3Start from an industry pipeline templateReady-made stages, call outcomes, custom fields and an opening script for your kind of business. Apply one in a click, apply another later, and nothing you already have is deleted.4 минВебВладелец / администратор
4Invite your team and choose rolesAgents and team leads use seats; up to three owners, admins, billing admins and viewers are free. Invite by email, or by mobile number for agents who do not use email.5 минВебВладелец / администратор
5Import leads and assign themUpload the sheet your team already uses, map its columns, skip duplicates and invalid numbers, and deal the leads out to agents.8 минВебТимлид / администраторПриложение агента
Для агентов на Android и iPhone: установка, звонки, запись итогов, фоллоу-апы.
Install the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 минAndroidАгент
Start calling from the queueThe queue hands you the next lead — the one most worth calling right now, by its lead score — with the script beside the Call button.4 минAndroidiPhoneАгент
Lead scores: call the best leads firstEvery open lead gets a score from 0 to 100 with the reasons beside it, so your queue and your lists put the leads most worth a call right now at the top.3 минAndroidiPhoneВебАгент
Log a call outcomeOne tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.3 минAndroidiPhoneВебАгент
Follow-ups and remindersEvery promised callback in one list — overdue in red, today, the next seven days — with reminders on the phone at the right time.3 минAndroidiPhoneВебАгент
Call scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 минВебAndroidiPhoneВсе
Track field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 минAndroidiPhoneВебВсе
Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 минAndroidiPhoneВебАгент
iPhone: assisted callingiOS does not expose the call log, so the iPhone app tracks the calls you start from it and asks for the outcome when you come back — with a reliability label on every call. The iPhone app is coming to the App Store.5 минiPhoneАгент
Scan business cards into leadsPoint the phone at a business card and the Add a lead form fills itself in — name, numbers, email, company and job title — read on the phone, with the photo never uploaded.3 минAndroidiPhoneАгентУправление командой
Для тимлидов и администраторов: живая доска, отчёты, записи, политики.
Run the day from the live boardWho is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.4 минВебAndroidiPhoneТимлид / администратор
Reports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.6 минВебТимлид / администратор
Call recordings and review scorecards: coaching from real callsLumaKol does not record audio itself. Where the phone’s dialer records calls, the app links the file to the lead and uploads it; managers score calls on one shared scorecard, and agents see the feedback.5 минВебAndroidТимлид / администратор
Calling policy and lead data protectionHours checked before the dial, attempt limits and retry delays; a “Requested no contact” outcome that closes the lead and can block further calls; number masking, recording access and screenshot blocking for the data.6 минВебВладелец / администратор
Put a lead form on your websiteA form somebody fills in and the lead is already in the calling queue, carrying its source and tags — as a link you can share anywhere, or as HTML you paste into your own site.6 минВебВладелец / администратор
Add live chat to your website and answer from the Chats inboxOne line of code puts a chat bubble on your site. Visitors leave their name and mobile number, your team replies from the Chats inbox, and every chat is saved as a lead you can call.7 минВебВладелец / администратор
QR code posters and walk-in leadsPrint a QR code for your counter, stand or brochure so visitors fill in your lead form themselves, and log the people you meet in person with one tap on the source.4 минВебAndroidiPhoneВладелец / администратор
Connect Google Ads, IndiaMART, JustDial and your website as lead sourcesNew enquiries arrive in LumaKol on their own, go to the right person and ring their phone — nobody copies leads from portals, inboxes or sheets.9 минВебВладелец / администратор
Turn missed calls into leadsA missed call from a new number on an agent’s work SIM becomes a lead with a callback due, owned by the agent whose phone rang. Off by default, Android only, and personal numbers stay out with “Not a lead”.6 минВебAndroidВладелец / администратор
Automate lead handling with rulesWhen something happens to a lead, and it matches, LumaKol does the actions for you — passing on leads nobody called, chasing overdue follow-ups and tidying up after unanswered calls.7 минВебВладелец / администратор
Follow up automatically with sequencesTimed steps after a lead is added: emails that send themselves, WhatsApp and SMS reminders with the text ready, and call tasks for the owner — ending when the lead answers, is won or is lost.8 минВебВладелец / администратор
Send quotes and get paid by UPICreate a quote on a lead, share the link on WhatsApp, and let the customer accept it and pay straight to your UPI ID — with the deal value and revenue updating as it happens.6 минВебВсе
Set monthly sales targets and read the month-end forecastGive each caller a monthly goal for calls, connected calls, deals won and revenue. Everyone sees whether they are ahead or behind as the month runs, and Reports adds what revenue the month is likely to close at.6 минВебВладелец / администратор
Connect your own software with the API and webhooksA key your tool uses to read and write leads and calls, and webhooks that push events to your own endpoint the moment they happen. Both live in Settings → API & webhooks.9 минВебВладелец / администратор
See your follow-ups in Google, Apple or Outlook CalendarOne private link puts every promised callback into the calendar you already keep open, with the number, the stage and the last outcome on it.4 минВебВладелец / администраторАккаунт и оплата
Тарифы, языки, сессии, экспорт и удаление.
Plans, seats and billingHow the trial works, which roles use seats, how to subscribe, change, pause or cancel, and where invoices and tax details live.5 минВебВладелец / администратор
Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 минВебAndroidiPhoneВсе
Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 минВебAndroidiPhoneВсеДайте команде CRM, которая фиксирует каждый звонок
Настройте рабочее пространство за минуты и начните фиксировать звонки уже сегодня.
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