Come usare LumaKol, passo dopo passo
Brevi tutorial con diagrammi e schermate reali dell’app: dalla creazione dello spazio di lavoro al coaching dalle registrazioni. Scegli il tuo ruolo o parti dall’inizio.
Come funziona LumaKol
Un unico ciclo, ripetuto ogni giorno: arrivano i lead, gli agenti chiamano dai propri numeri, l’app registra la chiamata e chiede l’esito, il follow-up viene pianificato e i responsabili fanno coaching su ciò che è successo davvero.
- Arrivano i leadImporta, aggiungi, assegna
- L’agente chiama dall’appla sua SIM, il suo numero
- Chiamata registrataautomaticamente su Android
- Esito + follow-upun tocco, dieci secondi
- I responsabili la vedono in tempo realebacheca, report, registrazioni
Dove passano i dati
Le chiamate restano sulla rete mobile. Solo il record della chiamata, l’esito e le note arrivano allo spazio di lavoro.
Cosa puoi misurare
Tre viste che ogni team usa ogni settimana. I numeri qui sotto sono esempi; i tuoi arrivano dalle chiamate registrate.
- Interessato34%
- Da richiamare22%
- Nessuna risposta28%
- Non interessato16%
- Nuovo320
- Contattato210
- Interessato96
- Qualificato41
- Vinto18
L’app per gli agenti
Per gli agenti su Android e iPhone: installa, chiama, registra gli esiti, fai i follow-up.
Install the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 minAndroidAgente
Start calling from the queueThe queue hands you the next lead — the one most worth calling right now, by its lead score — with the script beside the Call button.4 minAndroidiPhoneAgente
Lead scores: call the best leads firstEvery open lead gets a score from 0 to 100 with the reasons beside it, so your queue and your lists put the leads most worth a call right now at the top.3 minAndroidiPhoneWebAgente
Log a call outcomeOne tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.3 minAndroidiPhoneWebAgente
Follow-ups and remindersEvery promised callback in one list — overdue in red, today, the next seven days — with reminders on the phone at the right time.3 minAndroidiPhoneWebAgente
Call scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 minWebAndroidiPhoneTutti
Track field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 minAndroidiPhoneWebTutti
Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 minAndroidiPhoneWebAgente
iPhone: assisted callingiOS does not expose the call log, so the iPhone app tracks the calls you start from it and asks for the outcome when you come back — with a reliability label on every call. The iPhone app is coming to the App Store.5 miniPhoneAgente
Scan business cards into leadsPoint the phone at a business card and the Add a lead form fills itself in — name, numbers, email, company and job title — read on the phone, with the photo never uploaded.3 minAndroidiPhoneAgenteGestisci il team
Per team leader e amministratori: bacheca live, report, registrazioni, regole.
Account e fatturazione
Piani, lingue, sessioni, esportazioni ed eliminazione.
Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 minWebAndroidiPhoneTutti
Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 minWebAndroidiPhoneTuttiDai al tuo team un CRM che registra ogni chiamata
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