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LumaKol
Education & admissions

Counsel more students, enrol more of them

Admission enquiries reach a counsellor's queue as they arrive, every call is logged, and no student or parent waits for a callback that never comes.

Smiling students sitting together in a university lecture hall

What gets in the way today

  • Admission season floods the team

    Enquiries spike for a few weeks a year and the slowest callback loses the student to another institute.

  • Counsellors keep their own lists

    Notes about course, budget and the parent's questions sit in notebooks and chats, not on the enquiry.

  • Undecided students are dropped

    Students who are not ready today need several gentle touches, and that rhythm is hard to keep by hand.

  • No clear view of conversion

    It is hard to see which counsellor, course or source actually turns enquiries into enrolments.

How LumaKol fits the day

From the first enquiry to the closed deal, on the phone your team already carries.

  1. 11 / 4

    Enquiries are routed by course

    Ad forms, the website and education-fair lists arrive in one workspace. A rule assigns each one by course or city and sets the first call.

  2. 22 / 4

    Counsellors call with the script in hand

    The queue serves the most promising enquiry first. After each call the counsellor picks the outcome, adds notes and books the next callback.

  3. 33 / 4

    Demos and campus visits are booked and followed up

    Brochure and visit details go out from a WhatsApp or email template on the counsellor's phone, and the follow-up is already scheduled.

  4. 44 / 4

    Applications move to enrolment

    Students who need time join a drip sequence. The funnel shows conversion by course, source and counsellor.

On Android, calls from the work SIM are logged automatically. On iPhone, agents call from the app and log the outcome straight after.

The pipeline you start with

Built in and ready on day one. Rename, add or remove stages whenever your process changes.

  1. New enquiry
  2. Counselled
  3. Interested
  4. Demo / visit
  5. Application
  6. Enrolled (Won)
Or closed asNot joining

What matters most for your team

  • A calling queue that serves the best lead first

    Counsellors open the app and call; the queue serves the best lead first, so nobody wastes time choosing who to call.

  • Post-call outcomes, notes and scripts

    Outcomes, notes and a counselling script on screen after every call, so every conversation is recorded the same way.

  • Custom fields

    Track course, intake, city, budget or parent name with custom fields, shown on the lead and included in exports.

  • Automation rules

    Assign by course, tag by campaign, move the stage and notify the counsellor when a hot enquiry arrives.

  • Drip sequences

    Timed emails from your own connected mailbox and WhatsApp or SMS steps with the text ready, so undecided students hear from you on schedule.

  • Reports, funnels and coaching

    Funnels by course and source, speed to lead and counsellor scorecards show where enrolments come from.

Where your leads come from

Connect the channels you already use; new leads reach the calling queue as they arrive.

  • Google Ads lead forms

    Lead-form extensions post straight into your workspace.

  • Website webhook

    Any website or form tool can send leads to your workspace URL.

  • Hosted forms

    Link it from a QR code at education fairs.

  • JustDial

    Enquiries from your listing land in the queue.

  • CSV / Excel import

    Bring existing lists in and map the columns once.

Questions teams ask

Can we track course, intake and parent details?+

Yes. Add custom fields for anything you need, such as course, intake, city or parent name; they show on the lead, fill in your message templates and come through in exports.

What happens to students who are not ready yet?+

Add them to a drip sequence: timed emails from your own connected mailbox, WhatsApp or SMS steps the counsellor sends with the text ready, and follow-up tasks. Students leave the sequence when they enrol, drop out or answer a call.

Can counsellors send a brochure on WhatsApp?+

Yes. WhatsApp, SMS and email templates open on the counsellor's phone with the text filled in and are logged on the timeline. LumaKol does not send WhatsApp messages itself.

Does it work for counsellors on iPhone?+

On Android, LumaKol logs calls from the selected work SIM automatically and never reads a personal SIM. On iPhone, agents call from the app and log the outcome straight after; iOS does not allow automatic capture.

Start calling with a pipeline built for you

14-day free trial, no card needed. Or book a 30-minute walkthrough with our team.

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