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LumaKol
Gestisci il team

Run the day from the live board

Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.

4 minWebAndroidiPhoneTeam leader / amministratore
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  1. 1

    Open Team → Live board

    Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.

    lumakol.com/app/app/team/live
    Bacheca live
    Aggiornato now
    MembroCheck-inAttivoEsiti
    Anita R.In chiamata09:023h 10m142 in ritardo
    Rahul M.Disponibile09:152h 48m11
    Sunita K.In pausa08:582h 05m9
    Deepak V.Inattivo09:301h 20m4Inattivo da 24m
  2. 2

    Where each column comes from

    Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.

    Telefono dell’agente
    SIM di lavoro
    chiamate sulla rete mobile
    App LumaKol
    registra le chiamate · chiede l’esito
    Sincronizzazione· cifrata, sicura anche offline
    Il tuo spazio di lavoro
    App web
    lead · bacheca live · report
    Calls captured on the phone reach the workspace within seconds of a sync
  3. 3

    What to look at, in order

    Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.

    • Sort by overdue at the start of the day
    • Idle after lunch is where momentum dies
    • An agent with many calls and few outcomes needs the Block feedback policy or a conversation
  4. 4

    Use it in the stand-up

    Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.

Cosa avrai alla fine

  • A single screen that replaces watching the room
  • Idle and overdue surfaced without anyone reporting
  • A stand-up built on numbers both sides can see

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Guide correlate

Colleagues talking during a break in a glass-walled officeAttendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 minAndroidiPhoneWebAgenteManager reviewing dashboards and charts on a laptopReports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.6 minWebTeam leader / amministratoreTeam lead reviewing a recorded call with headphones at his deskCall recordings and review scorecards: coaching from real callsLumaKol does not record audio itself. Where the phone’s dialer records calls, the app links the file to the lead and uploads it; managers score calls on one shared scorecard, and agents see the feedback.5 minWebAndroidTeam leader / amministratore

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