From loan enquiry to disbursal, every call on record
High-volume leads reach the right caller fast, eligibility details are captured on the call, and document chasing runs on dated follow-ups instead of memory.
What gets in the way today
Speed decides who wins the loan
Applicants enquire with several lenders at once; the first useful call usually wins.
Document collection drags on
Files stall for days waiting on one payslip or statement, and nobody owns the reminder.
Over-calling is a real risk
Without attempt caps and calling hours, eager teams call too often and too late.
Stage-level visibility is missing
Managers cannot see how many files sit in review, how many are sanctioned and where they drop.
How LumaKol fits the day
From the first enquiry to the closed deal, on the phone your team already carries.
- 11 / 4
Leads arrive and are routed by product
Ad forms, your website and partner systems through the public API feed one workspace. Rules assign by product or city and set the first call.
- 22 / 4
The eligibility call is captured
Callers follow a script and record income, loan amount and employment type in custom fields alongside the outcome.
- 33 / 4
Documents are chased on schedule
A WhatsApp or email template sends the checklist, and each missing document gets a dated follow-up.
- 44 / 4
Review, sanction and disbursal are tracked
Every file moves through the stages, webhooks update your other systems, and the funnel shows where files drop out.
On Android, calls from the work SIM are logged automatically. On iPhone, agents call from the app and log the outcome straight after.
The pipeline you start with
Built in and ready on day one. Rename, add or remove stages whenever your process changes.
- New enquiry
- Contacted
- Eligibility checked
- Documents collected
- Under review
- Sanctioned
- Disbursed (Won)
What matters most for your team
A calling queue that serves the best lead first
The queue serves the best lead first, so speed to lead stops depending on who is watching the inbox.
Custom fields
Capture income, loan amount, employment type or card variant as custom fields, visible on every lead and included in exports.
Post-call outcomes, notes and scripts
A script and outcome list on screen after every call keeps eligibility checks consistent across the team.
Calling hours and do-not-call
Calling hours checked before every dial, do-not-call per lead and attempt caps keep the team within your rules.
Public API and webhooks
Push leads in from partner systems and send stage changes out through webhooks to your loan origination tools.
Reports, funnels and coaching
Stage funnels, speed to lead and caller scorecards show how many files move from enquiry to disbursal and who moves them.
Where your leads come from
Connect the channels you already use; new leads reach the calling queue as they arrive.
- Google Ads lead forms
Lead-form extensions post straight into your workspace.
- Website webhook
Any website or form tool can send leads to your workspace URL.
- Public API
Partner and aggregator leads.
- Hosted forms
A LumaKol form you can link from ads, bios and QR codes.
- CSV / Excel import
Bring existing lists in and map the columns once.
Questions teams ask
Can we limit how often a lead is called?+
Yes. Set attempt caps per lead and calling hours for the workspace. Calls outside the hours are flagged, and a do-not-call setting blocks dialing a lead who asked not to be contacted. LumaKol does not check the national DND registry.
Can LumaKol connect to our loan system?+
Yes. Use the public REST API to create and update leads, and outgoing webhooks to send stage changes and call outcomes to your own systems.
Can we store loan amount and income on the lead?+
Yes. Custom fields hold any detail you need; they show on the lead, fill in your message templates and come through in exports.
Do callers need a separate phone?+
On Android, LumaKol logs calls from the selected work SIM automatically and never reads a personal SIM. On iPhone, agents call from the app and log the outcome straight after; iOS does not allow automatic capture.
Start calling with a pipeline built for you
14-day free trial, no card needed. Or book a 30-minute walkthrough with our team.