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LumaKol
La app del agente

Log a call outcome

One tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.

3 minAndroidiPhoneWebAgente
Ver esta guíaTutorial 3 de 20
El reproductor se carga desde YouTube solo cuando pulsas reproducir.
  1. 1

    The prompt appears when the call ends

    On Android the Call outcome screen opens by itself after a call on the work SIM when Show over other apps is allowed; otherwise a notification — “Call with … ended” — opens it with one tap. On iPhone it opens when you return to the app. On the web, open the lead and choose Log call outcome. Calls still waiting for an outcome are counted on the Recent calls card on Home until they are done.

    Call outcome screen with outcome tiles grouped into connected and not connected
    Call outcome on Android
  2. 2

    Pick the outcome

    Outcomes appear as tiles in the groups your admin set up — for example Connected and Not connected. Tap one and it gets a tick. The follow-up below fills in from that outcome’s default, and the stage the lead moves to, if any, is shown under it.

  3. 3

    Adjust the follow-up and add a note

    If the customer said “call after 6”, tap the follow-up and pick the time; presets cover in 1 hour, 3 hours, tomorrow 10:00, 3 days and next week. Notes are one line for the next caller: what was discussed, objections, next steps.

  4. 4

    Answer the questions

    Questions your admin attached to this outcome appear last — a choice list, a yes/no switch, a 1–5 rating, a number or a short text. Required ones are marked with an asterisk. Save.

    1. Call ends
    2. Outcome
      grouped chips
    3. Follow-up
      pre-filled
    4. Note + questions
    5. Saved & synced
      works offline
    The ten-second loop
  5. 5

    What happens next

    The lead’s attempt count goes up, its stage moves if the outcome says so, the follow-up appears in Follow-ups and as a reminder on your phone, and the call shows in the manager’s view with its outcome. If you are offline, everything is stored on the phone and synced when the connection returns — without duplicates.

  6. 6

    Mandatory feedback

    Your admin chooses Remind (the default), Block the next call until the outcome is saved, or Optional. When it is Block, the outcome screen stays until it is completed.

Qué tendrás al final

  • Every captured call has an outcome, a follow-up and a note
  • Stages and attempts update themselves
  • Managers see real outcomes, not self-reports

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