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LumaKol
상담원 앱

Attendance, breaks and check-in

A tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.

3분AndroidiPhone웹상담원
이 안내서 보기튜토리얼 9/20
재생을 누를 때에만 플레이어가 YouTube에서 불러와집니다.
  1. 1

    Check in

    Home → Check in (or More → Work → Attendance). If your admin requires location for check-in, the app asks once. Your status becomes Available on the live board.

    Attendance screen with check-in time, break and check-out buttons and active time
    Attendance on Android
  2. 2

    Take a break

    Tap Take break and choose the type your admin configured — lunch, tea, meeting, personal. End it from the same screen. Breaks longer than the maximum are flagged in the report.

  3. 3

    Idle detection

    Checked in, not on a break, and no call or app activity for the idle threshold (set by the admin, ten minutes by default) shows as Idle to the team lead. Making a call or logging an outcome clears it.

    1. Check in
      Available
    2. On call
      from captured calls
    3. On break
      typed
    4. Idle
      no activity past threshold
    5. Check out
    Statuses the live board shows
  4. 4

    Check out

    End the day with Check out. If you forget, automatic checkout closes the day after the number of hours your admin set, and the report marks it as automatic.

  5. 5

    Reports

    Reports → Attendance shows, per person per day, check-in and check-out, active time on web and app, breaks by type, idle time and outcomes logged — exportable to CSV.

    근태
    예시
    • 상담원 A6.2h 활동
    • 상담원 B5.1h 활동
    • 상담원 C6.4h 활동
    활동휴식유휴
    Active, break and idle time per person

완료하면 얻는 것

  • Live statuses that match reality
  • Breaks and idle time measured, not guessed
  • An exportable attendance report per person per day

관련 항목

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관련 가이드

Team lead and agents looking at the live board on a laptop togetherRun the day from the live boardWho is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.4분웹AndroidiPhone팀 리더 / 관리자Manager reviewing dashboards and charts on a laptopReports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.6분웹팀 리더 / 관리자A salesperson greeting a client at their office deskTrack field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4분AndroidiPhone웹모두

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