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LumaKol
Das Team führen

Run the day from the live board

Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.

4 Min.WebAndroidiPhoneTeamleiter / Admin
Diese Anleitung ansehenAnleitung 9 von 20
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  1. 1

    Open Team → Live board

    Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.

    lumakol.com/app/app/team/live
    Live-Board
    Aktualisiert now
    MitgliedEingechecktAktivErgebnisse
    Anita R.Im Gespräch09:023h 10m142 überfällig
    Rahul M.Verfügbar09:152h 48m11
    Sunita K.In der Pause08:582h 05m9
    Deepak V.Leerlauf09:301h 20m4Leerlauf seit 24m
  2. 2

    Where each column comes from

    Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.

    Telefon des Agenten
    Firmen-SIM
    Anrufe über das Mobilfunknetz
    LumaKol-App
    erfasst Anrufe · fragt nach dem Ergebnis
    Synchronisierung· verschlüsselt, offline-sicher
    Ihr Arbeitsbereich
    Web-App
    Leads · Live-Board · Berichte
    Calls captured on the phone reach the workspace within seconds of a sync
  3. 3

    What to look at, in order

    Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.

    • Sort by overdue at the start of the day
    • Idle after lunch is where momentum dies
    • An agent with many calls and few outcomes needs the Block feedback policy or a conversation
  4. 4

    Use it in the stand-up

    Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.

Was Sie am Ende haben

  • A single screen that replaces watching the room
  • Idle and overdue surfaced without anyone reporting
  • A stand-up built on numbers both sides can see

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Verwandte Anleitungen

Colleagues talking during a break in a glass-walled officeAttendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 Min.AndroidiPhoneWebAgentManager reviewing dashboards and charts on a laptopReports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.6 Min.WebTeamleiter / AdminTeam lead reviewing a recorded call with headphones at his deskCall recordings and review scorecards: coaching from real callsLumaKol does not record audio itself. Where the phone’s dialer records calls, the app links the file to the lead and uploads it; managers score calls on one shared scorecard, and agents see the feedback.5 Min.WebAndroidTeamleiter / Admin

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