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Keep calls syncing on Motorola phones

Motorola phones use Google’s Phone app, so LumaKol cannot match call recordings. Let LumaKol run in the background and every call and outcome still syncs.

4 minAndroidAgent
Bevor Sie beginnen
  • A Motorola phone
  • The LumaKol app installed and signed in
Hand holding a grey Motorola phone with four rear cameras
  1. 1

    Know what LumaKol can match on a Motorola

    Motorola phones use Google’s Phone app as their dialer. Where it can record, Google keeps the recordings inside the Phone app rather than as audio files other apps can open, so LumaKol cannot match recordings on a Motorola phone. Everything else works: each call on the work SIM is logged to the lead with its duration, and you save the outcome as usual.

    Does your dialer save each recording as an audio file on the phone?
    LumaKol can match it
    Not the case on Motorola
    Nothing to match
    The call and outcome still sync
    Recordings come from the phone’s own dialer
  2. 2

    Turn off battery optimisation from LumaKol

    Open LumaKol → More → Diagnostics and tap Battery optimisation, then set LumaKol so it is not optimised in the list that opens. During setup this is the Keep capturing in the background step.

    LumaKol Diagnostics screen with Battery optimisation marked OK
    Battery optimisation in More → Diagnostics
  3. 3

    Allow unrestricted battery use

    Open the phone’s Settings → Apps → LumaKol → App battery usage, switch on Allow background usage if you see it, and choose Unrestricted. The wording differs a little between Android versions.

  4. 4

    Let LumaKol run in the background

    Motorola adds its own background app setting, and where it sits depends on the model. Motorola’s user guides list these:

    • Many recent models, such as the razr 2025: Settings → Battery → Manage background apps, then set LumaKol to Always allow
    • Some moto g models, such as the moto g05: Settings → System → Performance → Background app management, then switch LumaKol on
    • Other moto g models, such as the moto g35 5G: Settings → Battery → App standby optimizer → LumaKol, turn off App optimized; then Settings → Battery → Auto launch management → App auto launch and switch LumaKol on
    Tipp: Not sure which one your phone has? Search Settings for background apps or standby optimizer.
  5. 5

    Recording in the Phone app is separate

    Recording calls in the Phone app is up to you and does not affect LumaKol. Motorola notes that only some phones, carriers and countries support it, that a voice tells everyone on the call it is being recorded, and that the announcement cannot be turned off. Recorded calls are marked in the Phone app’s recent calls. You can leave Sync dialer recordings in More → Calling off: there are no files for it to find, and each call would show No recording found for this call.

  6. 6

    Test with one call

    Call a lead from LumaKol and hang up after a few seconds. The outcome prompt should open straight away. Lock the phone, wait a few minutes, make one more call, and check that it also appears in the Calls tab with the right lead and its duration.

Was Sie am Ende haben

  • LumaKol set to Unrestricted and allowed in the background
  • Calls, durations and outcomes logged to the right lead
  • A clear answer on recordings: they stay in the Phone app, not in LumaKol

Häufige Fragen

Should I turn off Adaptive Battery?+

You do not have to. Google notes that an app with battery optimisation turned off can keep running even when Adaptive Battery is on. If calls still arrive late, turning it off in the phone’s Settings → Battery → Adaptive Battery is a safe next step.

Can LumaKol record my calls instead?+

No. LumaKol never records audio itself. It matches recordings the phone’s own dialer saves as files, and Google’s Phone app does not save them that way. Calls, durations and outcomes are logged either way.

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Verwandte Anleitungen

Man in glasses checking his phone at an office desk with a laptopCalls not syncing on Android? Fix it step by stepA call is missing from LumaKol, the outcome prompt never came, or a recording was not matched to its call. Work through these checks in order; most fixes take a minute.6 minAndroidAgentHand holding an Android phone showing the lock screen and Google appsKeep calls syncing on Pixel and the Google Phone appOn a Pixel, or any phone whose dialer is Google’s Phone app, set LumaKol to Unrestricted. Recordings stay inside the Phone app, so LumaKol cannot match them.4 minAndroidAgentAgent smiling at his phone while setting up an app at his deskInstall the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 minAndroidAgent

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