Notifications, and the four you cannot mute
Everyone sets their own — except the billing and security alerts that stay locked on.
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Step by step
After this video every person can choose which alerts reach them and how, managers can keep the important ones on for their team, and you know the four notices nobody can switch off.
- 1
Open the inbox
The bell in the top bar shows your latest notifications with Mark all read, and View all opens the Notifications page. Its Inbox lists everything newest first; click one to open what it is about.
- 2
Choose your own alerts
Preferences lists each event with a Push switch and, for a few, an Email switch. Everyone sets their own. Events include a lead assigned to you, a follow-up due in 15 minutes, a follow-up overdue, imports finished and your own reminders.
- 3
Know which are push only
Some events have no email option because an email would arrive too late to be useful, such as a follow-up due soon. Email is kept for the ones that wait on you while you are away from the app.
- 4
Turn on browser notifications
Browser notifications show a desktop alert even when the LumaKol tab is in the background. Turn them on once per device and browser; if the browser has blocked them, allow notifications for the site first.
- 5
Keep alerts on for your team
Settings → Notifications → Kept on for your team. Owners and admins can lock an event on so agents and team leads cannot switch it off on the web or in the app. Locked events show Kept on by your workspace.
- 6
The four notices nobody can mute
Always sent covers invoices and payment failures, trial ending and plan changes, workspace status such as pauses and deletion notices, and sign-ins from a new device with password and email changes. They reach the owner and admins whatever anyone sets.
- 7
Daily team summary
An email at 7 pm in the workspace’s time zone on days the team works: calls, connected calls, talk time, new leads, follow-ups, visits and late check-ins. Turning it off on this page stops it for everyone; each person can also turn off their own copy.
- 8
Emails from LumaKol
Each person chooses Setup tips, Check-ins and the daily team summary. Product updates are off unless you turn them on, and every email has an unsubscribe link.
Tips
- Check-in and check-out reminders depend on shifts: they fire after a shift starts or ends.
- If a teammate says they never got an alert, check whether push is on for them, then whether their browser blocks notifications.
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