Telecalling scripts for every call

Hi {{first_name}}, this is {{agent_first_name}} from {{org}}. You sent us an enquiry about [product] through {{source}} a little while ago, so I thought I’d call while it’s fresh. Is now a good time for two minutes?

If it is not a good time: “No problem. Shall I call you back later today or tomorrow morning?” Book the time they pick before you hang up.

• What made you look into [product] now?
• What would you mainly use it for?
• Is anyone else involved in the decision?
• Do you have a budget or a date in mind?

From what you’ve told me, the best next step is [a demo / a visit / a quote]. I can do [day] at [time] or [day] at [time]. Which works better for you?

Done. I’ll send the details on WhatsApp right after this call, and I’ll call you on [day] to confirm. Thanks, {{first_name}}.

Hi {{first_name}}, {{agent_first_name}} from {{org}} here. I tried you yesterday about your enquiry for [product], so I’m glad I caught you. Have you got a minute?

• Are you still looking for [product], or have you sorted it already?
• What’s the one thing you’d want to know before deciding?

Let me get that to you properly. Can I send it on WhatsApp now and call you back at [time] to go through it?

If they have already bought elsewhere, ask what made them choose it, thank them, and log the outcome with that reason.

Great. If you miss my call, just reply on WhatsApp with a time that suits you.

Hi {{first_name}}, it’s {{agent_first_name}} from {{org}}. You asked me to call back around now about [product]. Is this still a good time?

• Last time you mentioned [their point]. Has anything changed since then?
• Did you get a chance to look at what I sent?
• Is there anything you’d want to see or ask before we go ahead?

Shall we [book the visit / start the paperwork / send the final quote]? I have [time] or [time].

Perfect. You’ll get a confirmation on WhatsApp in a minute. Talk soon, {{first_name}}.

That’s fair, it isn’t a small amount. What are you comparing it with?

The difference is [what they get]. For you, that means [their own words from earlier in the call].

If budget is the real limit: would it help to start with [smaller option], or to split the payment?

Listen to the comparison before you answer. Match the price to the one thing they told you they need, not to the full feature list.

Sure, I’ll send them right now. So I send the right thing: is it mainly the price you want to see, or how it works?

And when’s a good time for me to call once you’ve had a look, this evening or tomorrow morning?

The request is fine. A message with no agreed callback time is where leads go cold, so always leave with a time.

No problem, thanks for being straight with me. Is it the timing, or is it not the right fit at all?

If it’s the timing: would it be all right if I called you around [month]?

If it’s not a fit: understood. I’ll close your enquiry so you don’t get more calls from us.

Book the month they agree to as the follow-up. If they ask not to be called again, log it straight away so nobody on the team calls them.

Hi {{first_name}}, this is {{agent_first_name}} from {{org}}. I just tried calling about your enquiry for [product]. When’s a good time to talk? You can also reply here with any questions.

Hi {{first_name}}, here are the details we talked about: [link or file]. I’ll call you on [day] around [time]. If another time suits you better, just reply here.

Hi {{first_name}}, I’ve tried you a few times about [product] and don’t want to keep calling. If you’re still interested, reply with a good time. If not, no need to reply and I’ll close your enquiry. Thanks, {{agent_first_name}}, {{org}}

Hi {{first_name}}, this is {{agent_first_name}} from {{org}}, calling about your enquiry for [product]. I’ll send you a WhatsApp too, so you have my details. You can call me back on this number or reply there with a good time. Thanks, talk soon.

Then send the “after a missed call” text, so the lead has your name in writing.

Hi {{first_name}}, it’s {{agent_first_name}} from {{org}}. Your [plan / policy] is due on [date], so I’m calling a little early to make it easy. Have you got two minutes?

For a past customer: “It’s been a while since you [bought / visited], and I wanted to check how things are going.”

• How has [product] been working for you?
• Has anything changed: more people, a new location, a different budget?
• Is there anything you’d want us to do differently this time?

Based on that, I’d suggest [the same plan / an upgrade / a smaller option]. Shall I send the renewal link now so it’s done before [date]?

Thanks for staying with us, {{first_name}}. I’ll check in once the renewal goes through.

Hi, is that {{first_name}}? This is {{agent_first_name}} from {{org}}. I’ll be honest, this is a cold call. Can I take 30 seconds to say why I’m calling, and you tell me if it’s worth a longer chat?

We help [type of business] with [one specific problem]. For example, [a customer like them] now [result, in plain words].

• How do you handle [the problem] today?
• Which part of it takes the most time?
• Who else would want a say if you changed how it’s done?

It sounds like it could be worth a proper look. Could we do 15 minutes on [day]? I’ll show you how it would work for you.

Thanks for hearing me out. If it’s not for you, just say so and I won’t call again.

If they say no, mark them as not to be called and mean it.

Hi {{first_name}}, {{agent_first_name}} from {{org}}. You enquired about [project] in [location]. Is this a good time for a quick chat?

• Are you buying to live in, or as an investment?
• How many bedrooms are you looking for?
• What budget range are you working with, and will you take a home loan?
• When would you want to move in?

The best way to decide is to see it. I can arrange a site visit on [day] at [time] or [day] at [time]. Which suits you?

Booked. I’ll share the location and my number on WhatsApp. If anything changes, just message me.

Hi {{first_name}}, this is {{agent_first_name}} from {{org}}. You enquired about a [loan type] on [date]. Is it a good time to go over it?

• How much do you need, and over how long?
• Are you salaried or self-employed?
• Roughly what is your monthly income, and do you pay any EMIs or other loans now?
• Have you checked your credit score recently?

To check what you’re eligible for, I’ll need [documents]. Could you send them on WhatsApp today?

Once I have them, I’ll call you within [time] with what we can offer. Nothing is final until you’ve seen the terms.

Hi {{first_name}}, {{agent_first_name}} from {{org}}. You were looking at [type of] cover. Do you have three or four minutes?

• Who would the cover be for: just you, or your family too?
• Do you have any cover today, maybe through work?
• Is there a monthly or yearly amount you’d like to stay within?
• Is there anything about health I should know, so the quote is accurate?

I’ll put two or three options side by side and walk you through them. Can we go over them on [day] at [time]?

Thanks, {{first_name}}. I’ll send a short summary on WhatsApp after our call so you can share it with your family.

Hi, am I speaking with {{first_name}}? This is {{agent_first_name}} from {{org}}. You enquired about our [course]. Is now a good time?

• Is this for you, or for your son or daughter?
• What do you want from the course: a job, an exam, a new skill?
• When would you like to start: the batch on [date], or the next one?
• Would you prefer classes online or at the centre?

The easiest way to decide is [a demo class / a counselling session]. I can book you for [day] at [time]. Shall I?

Booked. I’ll send the address and the fee details on WhatsApp. Bring any questions you have.

Hi {{first_name}}, {{agent_first_name}} from {{org}}. You asked about rooftop solar for your [home / business]. Is now a good time for a few quick questions?

• Roughly how much is your monthly electricity bill?
• Do you own the property, and is the roof clear of shade from trees or taller buildings?
• Is it a flat roof or a sloped one, and about how big?
• Would you pay upfront, or are you looking at financing?

The next step is a site survey so we can size the system properly. Our engineer can come on [day] at [time]. Does that work?

Done. Please keep a recent electricity bill handy for the visit. I’ll confirm on WhatsApp.

नमस्ते {{first_name}} जी, मेरा नाम {{agent_first_name}} है, {{org}} से। आपने थोड़ी देर पहले {{source}} पर [product] के बारे में enquiry की थी, तो सोचा अभी call कर लूँ। क्या दो मिनट बात हो सकती है?

अगर अभी समय नहीं है: “कोई बात नहीं। आज शाम call करूँ या कल सुबह?” जो समय वो बताएँ, call काटने से पहले book कर लें।

• अभी [product] देखने की ज़रूरत क्यों पड़ी?
• आप इसे ज़्यादातर किस काम के लिए use करेंगे?
• Decision में आपके साथ और कोई भी है?
• आपके मन में कोई budget या date है?

आपने जो बताया, उसके हिसाब से अगला step [demo / visit / quotation] रहेगा। [दिन] को [समय] या [दिन] को [समय], आपके लिए कौन सा ठीक रहेगा?

बढ़िया। Call के बाद सारी details आपको WhatsApp पर मिल जाएँगी, और [दिन] को confirm करने के लिए एक बार call कर लूँ? धन्यवाद {{first_name}} जी।

नमस्ते {{first_name}} जी, {{org}} से {{agent_first_name}}। कल भी आपको [product] की enquiry के लिए call किया था, अच्छा हुआ आज बात हो गई। एक मिनट है आपके पास?

• क्या आप अभी भी [product] देख रहे हैं, या कहीं और से ले लिया?
• Decide करने से पहले आपको सबसे ज़्यादा क्या जानना है?

ठीक है, उसकी पूरी जानकारी अभी WhatsApp पर भेज दूँ, और [समय] बजे फिर call करके समझा दूँ?

अगर उन्होंने कहीं और से ले लिया है, तो पूछें कि वहाँ क्या अच्छा लगा, धन्यवाद कहें और वही वजह outcome में लिख दें।

अगर मेरी call miss हो जाए, तो WhatsApp पर बस अपना free time लिख दीजिए।

नमस्ते {{first_name}} जी, {{org}} से {{agent_first_name}}। आपने इसी समय [product] के बारे में call back करने को कहा था। अभी बात करना ठीक रहेगा?

• पिछली बार आपने [उनकी बात] बताई थी। तब से कुछ बदला है?
• जो details भेजी थीं, उन्हें देखने का मौका मिला?
• आगे बढ़ने से पहले कुछ और देखना या पूछना है?

तो क्या [visit book कर दें / paperwork शुरू कर दें / final quote भेज दें]? मेरे पास [समय] या [समय] का slot है।

Perfect. एक मिनट में WhatsApp पर confirmation आ जाएगा। धन्यवाद {{first_name}} जी!

आप सही कह रहे हैं, amount छोटा नहीं है। आप इसे किससे compare कर रहे हैं?

फ़र्क [क्या मिलता है] का है। आपके लिए इसका मतलब है [call में उन्हीं की कही बात]।

अगर budget ही असली दिक्कत है: क्या [छोटे plan] से शुरू करें, या payment किस्तों में कर दें?

जवाब देने से पहले पूरी बात सुनें। Price को उसी एक ज़रूरत से जोड़ें जो उन्होंने बताई थी, पूरी feature list से नहीं।

ज़रूर, अभी भेज देते हैं। सही details जाएँ, इसके लिए एक बात बताइए: आपको price देखना है या यह कैसे काम करता है?

और details देखने के बाद call किस समय करूँ, आज शाम या कल सुबह?

Details भेजना ठीक है, पर callback का समय तय किए बिना call खत्म न करें।

कोई बात नहीं, साफ़ बताने के लिए शुक्रिया। अभी timing ठीक नहीं है, या यह आपके काम का ही नहीं है?

अगर timing की बात है: तो क्या मैं [महीने] में एक बार call कर लूँ?

अगर काम का नहीं है: ठीक है, आपकी enquiry बंद कर देते हैं, आगे से हमारी तरफ़ से call नहीं आएगी।

जो महीना तय हो, उसे follow-up में डाल दें। अगर वो दोबारा call न करने को कहें, तो तुरंत log करें ताकि team में कोई और call न करे।

नमस्ते {{first_name}} जी, मैं {{agent_first_name}}, {{org}} से। आपकी [product] वाली enquiry के लिए अभी call किया था। बात करने का सही समय बता दीजिए। कोई सवाल हो तो यहीं पूछ सकते हैं।

नमस्ते {{first_name}} जी, जैसी बात हुई थी, details ये रहीं: [link या file]। [दिन] को [समय] के आसपास call करूँ? कोई और समय ठीक लगे तो यहीं बता दीजिए।

नमस्ते {{first_name}} जी, [product] के लिए कुछ बार call किया पर बात नहीं हो पाई। बार-बार call करके परेशान नहीं करना चाहते। अगर अभी भी interest है तो बस अपना time लिख दीजिए, नहीं तो reply की ज़रूरत नहीं, हम enquiry बंद कर देंगे। धन्यवाद, {{agent_first_name}}, {{org}}

नमस्ते {{first_name}} जी, {{org}} से {{agent_first_name}}। आपका [plan / policy] [तारीख] को renew होना है, तो सोचा थोड़ा पहले call कर लूँ ताकि आपको आसानी रहे। दो मिनट बात हो सकती है?

पुराने customer के लिए: “काफ़ी समय हो गया आपने [खरीदा / visit किया] था, बस यह जानना था कि सब कैसा चल रहा है।”

• [Product] अब तक कैसा चल रहा है?
• कुछ बदला है क्या, जैसे ज़्यादा लोग, नई location या अलग budget?
• इस बार हम कुछ अलग करें, ऐसा कुछ है?

इस हिसाब से मेरी सलाह है [वही plan / upgrade / छोटा plan]। Renewal link अभी भेज दूँ, ताकि [तारीख] से पहले काम हो जाए?

हमारे साथ बने रहने के लिए धन्यवाद, {{first_name}} जी। Renewal हो जाने के बाद एक बार फिर बात कर लेंगे।