Keep calls syncing on vivo and iQOO

Allow background power use

vivo closes an app it sees using a lot of power in the background. An app you allow here keeps running in the background until you close it yourself.

• Newer versions (for example on Android 13): Settings → Battery → Background power consumption management, select LumaKol and choose Don’t restrict background power usage. vivo also opens it from Settings → Apps → LumaKol → App battery usage.
• Older versions: Settings → Battery → High background power consumption, then switch LumaKol on

Turn on autostart

Autostart lets LumaKol start again on its own, for example after the phone restarts.

• Funtouch OS versions with this menu: Settings → More settings → Applications → Autostart, then switch LumaKol on
• Funtouch OS 2.6 and older: i Manager → App manager → Autostart manager
• If you cannot find it, search Settings for Autostart; not every version has a separate list

Lock LumaKol in recent apps

Open recent apps, open the menu on the LumaKol card (or swipe the card down) and tap Lock. Some versions call it Lockdown. A locked app is not cleared when you clear recent apps.

Turn on call recording in the Phone app

vivo and iQOO phones come with either vivo’s own Phone app or Google’s Phone app, and vivo gives separate steps for each. Open the Phone app and tap ⋮ at the top right: a menu with Call settings means vivo’s Phone app, a menu with Settings means Google’s.

• vivo’s Phone app: tap ⋮ → Call settings → Call recording and choose Record all calls automatically, or Record custom calls automatically for chosen numbers. vivo saves the files in File Manager → All files (Phone storage) → Record, and on some models lists them in Files → Audio. These are audio files on the phone, so LumaKol can match them.
• Google’s Phone app (on some vivo and iQOO models): recording works where your country allows it, and everyone on the call hears that it is recorded. Google keeps these recordings inside the Phone app, so LumaKol cannot match them. Calls and outcomes still sync.

Turn on recording matching in LumaKol

In the app, open More → Calling and switch on Sync dialer recordings. The app then matches your dialer’s recording to each lead call and saves it where your workspace chose, by default your own Google Drive, which the app asks you to connect. Until it is connected, the file stays on your phone, and saving waits for Wi-Fi unless you switch off Save recordings on Wi-Fi only. If the app asks for access to music and audio, allow it: LumaKol reads only audio files your dialer creates around the time of a lead call. Recordings folder, under the switch, is set to Automatic, which searches the phone’s audio library and finds most dialers’ files on its own.

Point LumaKol at the folder if needed

If calls in the Calls tab say No recording found for this call while vivo’s Phone app did record them, open More → Calling → Recordings folder. The phone’s folder picker opens: go to the Record folder on the phone’s storage (or the folder inside it that holds your call recordings), tap Use this folder, then Allow. LumaKol keeps this access after a restart.

Test with one call

Call a lead from LumaKol and hang up after a few seconds. The outcome prompt should open straight away. Clear your recent apps, make another call, and check that it still shows in the Calls tab with the right lead.