Paano gamitin ang LumaKol, step by step
Maiikling tutorial na may diagram at tunay na screen ng app — mula sa paggawa ng iyong workspace hanggang sa coaching gamit ang mga recording. Piliin ang iyong role o magsimula sa itaas.
Paano gumagana ang LumaKol
Isang loop, pinapatakbo araw-araw: dumarating ang mga lead, tumatawag ang mga agent mula sa sarili nilang numero, kinukuha ng app ang tawag at hinihingi ang resulta, naibu-book ang follow-up, at nagko-coach ang mga manager batay sa tunay na nangyari.
- Dumarating ang mga leadMag-import, magdagdag, mag-assign
- Tumatawag ang agent mula sa appsariling SIM, sariling numero
- Nakuha ang tawagawtomatiko sa Android
- Resulta + follow-upisang tap, sampung segundo
- Nakikita ito ng mga manager nang liveboard, report, recording
Saan dumadaloy ang data
Nananatili sa mobile network ang mga tawag. Ang call record, resulta at note lang ang napupunta sa workspace.
Ano ang masusukat mo
Tatlong view na ginagamit ng bawat team linggo-linggo. Mga halimbawa lang ang mga numero sa ibaba; ang sa iyo ay galing sa mga nakuhang tawag.
- Interesado34%
- Tawagan pabalik22%
- Walang sumagot28%
- Hindi interesado16%
- Bago320
- Nakontak210
- Interesado96
- Qualified41
- Won18
Ang agent app
Para sa mga agent sa Android at iPhone: mag-install, tumawag, mag-log ng resulta, mag-follow up.
Install the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 minAndroidAgent
Start calling from the queueThe queue hands you the next lead — the one most worth calling right now, by its lead score — with the script beside the Call button.4 minAndroidiPhoneAgent
Lead scores: call the best leads firstEvery open lead gets a score from 0 to 100 with the reasons beside it, so your queue and your lists put the leads most worth a call right now at the top.3 minAndroidiPhoneWebAgent
Log a call outcomeOne tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.3 minAndroidiPhoneWebAgent
Follow-ups and remindersEvery promised callback in one list — overdue in red, today, the next seven days — with reminders on the phone at the right time.3 minAndroidiPhoneWebAgent
Call scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 minWebAndroidiPhoneLahat
Track field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 minAndroidiPhoneWebLahat
Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 minAndroidiPhoneWebAgent
iPhone: assisted callingiOS does not expose the call log, so the iPhone app tracks the calls you start from it and asks for the outcome when you come back — with a reliability label on every call. The iPhone app is coming to the App Store.5 miniPhoneAgent
Scan business cards into leadsPoint the phone at a business card and the Add a lead form fills itself in — name, numbers, email, company and job title — read on the phone, with the photo never uploaded.3 minAndroidiPhoneAgentPamahalaan ang team
Para sa mga team lead at admin: live board, report, recording, policy.
Account at billing
Mga plan, wika, session, export at pagbura.
Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 minWebAndroidiPhoneLahat
Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 minWebAndroidiPhoneLahatBigyan ang iyong team ng CRM na kumukuha ng bawat tawag
I-set up ang iyong workspace sa loob ng ilang minuto at simulang kunin ang mga tawag ngayon.
Gumawa ng libreng account