Create your workspace

Choose how you are signing up

Pick “A company / team” if you will invite agents or team leads; pick “An individual” if you are the only caller. Both start a 14-day free trial with no card — Growth for a company, Solo for an individual. Fill in your name, mobile number and a password.

Verify your email

We email you a 6-digit code. Type it on the screen that opens after sign-up — or sign in later and you are taken straight back to it. The code works once and expires in 10 minutes; “Send a new code” sends another if it does not arrive.

Set the organisation basics

Go to Settings → Organization. Country decides how phone numbers without a country code are read; time zone and currency drive reports and invoices; default language is what new members see first.

• Country and default time zone
• Currency for billing and reports
• Default language (any of the 33 supported)

Set the calling policy

Settings → Calling policy. Choose the hours and days when calling is allowed, the maximum attempts before a lead is flagged for review, and the retry delays between attempts. The app enforces these before the Call button dials.

Decide what agents can see

Settings → Privacy. Phone numbers for agents can be full, masked (only a few digits shown) or hidden (tap-to-call only). Choose who can listen to recordings and whether the app blocks screenshots. Managers always see full numbers. Masking applies inside LumaKol: the phone’s own dialler and call log still show the number of anyone the agent actually calls.