Cara menggunakan LumaKol, langkah demi langkah
Tutorial singkat dengan diagram dan layar aplikasi asli — dari membuat ruang kerja hingga coaching dari rekaman. Pilih peran Anda atau mulai dari atas.
Cara kerja LumaKol
Satu alur, dijalankan setiap hari: prospek masuk, agen menelepon dari nomor mereka sendiri, aplikasi mencatat panggilan dan menanyakan hasilnya, tindak lanjut dijadwalkan, dan manajer memberi coaching berdasarkan apa yang benar-benar terjadi.
- Prospek masukImpor, tambah, tugaskan
- Agen menelepon dari aplikasiSIM sendiri, nomor sendiri
- Panggilan tercatatotomatis di Android
- Hasil + tindak lanjutsatu ketukan, sepuluh detik
- Manajer melihatnya secara langsungpapan, laporan, rekaman
Ke mana data mengalir
Panggilan tetap berada di jaringan seluler. Hanya catatan panggilan, hasil, dan catatan yang dikirim ke ruang kerja.
Apa yang dapat Anda ukur
Tiga tampilan yang digunakan setiap tim setiap minggu. Angka di bawah ini adalah contoh; angka Anda berasal dari panggilan yang tercatat.
- Tertarik34%
- Telepon balik22%
- Tidak dijawab28%
- Tidak tertarik16%
- Baru320
- Dihubungi210
- Tertarik96
- Terkualifikasi41
- Menang18
Aplikasi agen
Untuk agen di Android dan iPhone: pasang, telepon, catat hasil, tindak lanjuti.
Install the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 menitAndroidAgen
Start calling from the queueThe queue hands you the next lead — the one most worth calling right now, by its lead score — with the script beside the Call button.4 menitAndroidiPhoneAgen
Lead scores: call the best leads firstEvery open lead gets a score from 0 to 100 with the reasons beside it, so your queue and your lists put the leads most worth a call right now at the top.3 menitAndroidiPhoneWebAgen
Log a call outcomeOne tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.3 menitAndroidiPhoneWebAgen
Follow-ups and remindersEvery promised callback in one list — overdue in red, today, the next seven days — with reminders on the phone at the right time.3 menitAndroidiPhoneWebAgen
Call scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 menitWebAndroidiPhoneSemua orang
Track field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 menitAndroidiPhoneWebSemua orang
Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 menitAndroidiPhoneWebAgen
iPhone: assisted callingiOS does not expose the call log, so the iPhone app tracks the calls you start from it and asks for the outcome when you come back — with a reliability label on every call. The iPhone app is coming to the App Store.5 menitiPhoneAgen
Scan business cards into leadsPoint the phone at a business card and the Add a lead form fills itself in — name, numbers, email, company and job title — read on the phone, with the photo never uploaded.3 menitAndroidiPhoneAgenKelola tim
Untuk ketua tim dan admin: papan langsung, laporan, rekaman, kebijakan.
Akun & penagihan
Paket, bahasa, sesi, ekspor, dan penghapusan.
Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 menitWebAndroidiPhoneSemua orang
Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 menitWebAndroidiPhoneSemua orangBeri tim Anda CRM yang menangkap setiap panggilan
Siapkan ruang kerja Anda dalam hitungan menit dan mulai tangkap panggilan hari ini.
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