First call to a new enquiry: [what you offer]
Opening
Hi, is this [lead name]?
It's [your name] from [company]. Have you got two minutes?
Why you are calling
You asked about [what you offer] with us, and I wanted to call while it is fresh rather than send a long email.
Questions to ask
- What made you look into this now?
- What would a good result look like for you?
- Who else will have a say in the decision?
Link it to what they said
From what you've said, it sounds like [what you offer] could fit. Let me tell you the one thing most people find useful.
If they sayโฆ
"I'm busy right now." Reply: No problem. When is a better time today or tomorrow? I'll call you then and keep it short.
"Just send me the details." Reply: Happy to. So I send the right thing, can I ask one quick question first: what matters most to you here?
"It's too expensive." Reply: I understand. Can I ask what you're comparing it with? Then I can tell you honestly whether it is worth it for you.
"I'm not interested." Reply: That's fine. Can I ask whether it's the timing or the offer itself, so I don't call you about the wrong thing again?
Next step: a visit
The easiest next step is to come and see it in person. Would [first day and time] or [second day and time] work better?
I will send the address and a reminder on WhatsApp before the visit.
Thanks for your time, speak soon.
If nobody answers
Message: Hi [lead name], this is [your name] from [company]. I tried calling you about [what you offer]. When is a good time to talk? You can also reply here.
Voicemail: Hi [lead name], it's [your name] from [company], about [what you offer]. I'll try you again later, or call me back on this number.