A calling CRM for Australian sales teams calling from their own phones

• Real estate agents

  Agents call buyer enquiries, appraisal requests and past clients from their own mobiles between inspections. Each call lands on the lead with its outcome, the next callback is booked as a follow-up, and the principal can see who has followed up and who has not.

• Solar and home services teams

  Teams call ad and website enquiries while they are fresh. On the Growth plan and above, Google Ads lead forms, website forms and webhooks put new leads straight into the calling queue, which serves the best lead first.

• Mortgage and finance brokers

  Brokers call enquiries and follow applications through from their own phones. Stages you set up track each application, every call and note stays on the client’s timeline, and reminders reach each broker in their own time zone.

1. 1

   Leads arrive

   Import your list from Excel or add leads by hand. On the Growth plan and above, Google Ads lead forms, form tools and webhooks bring new enquiries in on their own, and Facebook lead ads can follow through Make or Pabbly Connect.

2. 2

   Agents call from their own number

   The agent taps a lead or works the calling queue. Before it dials, the app checks your calling hours, holidays, the do-not-call block and the attempt limit, then the call goes out from the SIM in their phone, so the lead sees a normal Australian mobile number.

3. 3

   One tap after each call

   When the call ends, the app asks what happened. The outcome moves the lead’s stage and sets the next follow-up, with a reminder in the agent’s time zone.

4. 4

   Managers see it on the web

   The web dashboard shows calls, outcomes, follow-ups due and missed, and a live board of who is calling, on a break or idle.

• Prices in US dollars

  Workspaces outside India pay per seat a month in US dollars, with no setup fee and no per-minute charges.

• 33 languages in the app

  The LumaKol app ships in 33 languages, including English, Simplified Chinese, Vietnamese, Arabic and Hindi, and each person picks their own. The web dashboard is in English.

• Time zones across the country

  Each person picks their own time zone, so follow-ups, reminders and reports show local time for an agent in Perth and a manager in Sydney.

• Calling hours and holidays

  Set calling hours and calling days once for the workspace. The app warns before a call outside those hours and flags it in reports. Public holidays you add are closed for calling unless you open them, and follow-ups that fall on one move to the next working day.

• +61 numbers handled

  A number typed with +61, with 0061 or 0011 61, or in local format starting with 0 resolves to the same lead, so imports and captured calls do not create duplicates.

Questions