Google PlayApp Store
LumaKol
Panduan

Cara menggunakan LumaKol, langkah demi langkah

Tutorial ringkas dengan rajah dan skrin aplikasi sebenar — daripada mencipta ruang kerja hingga membimbing daripada rakaman. Pilih peranan anda atau mula dari atas.

A sales team in a meeting room during a stand-up

Cara LumaKol berfungsi

Satu kitaran, dijalankan setiap hari: prospek masuk, ejen membuat panggilan dari nombor mereka sendiri, aplikasi menangkap panggilan dan meminta keputusan, susulan dijadualkan, dan pengurus membimbing berdasarkan apa yang sebenarnya berlaku.

  1. Prospek tiba
    Import, tambah, tugaskan
  2. Ejen membuat panggilan dari aplikasi
    SIM sendiri, nombor sendiri
  3. Panggilan ditangkap
    secara automatik pada Android
  4. Keputusan + susulan
    satu ketikan, sepuluh saat
  5. Pengurus melihatnya secara langsung
    papan, laporan, rakaman

Ke mana data mengalir

Panggilan kekal pada rangkaian mudah alih. Hanya rekod panggilan, keputusan dan nota yang dihantar ke ruang kerja.

Telefon ejen
SIM kerja
panggilan melalui rangkaian mudah alih
Aplikasi LumaKol
menangkap panggilan · meminta keputusan
Penyegerakan· disulitkan, selamat di luar talian
Ruang kerja anda
Aplikasi web
prospek · papan langsung · laporan

Apa yang boleh anda ukur

Tiga paparan yang digunakan setiap pasukan setiap minggu. Angka di bawah ialah contoh; angka anda datang daripada panggilan yang ditangkap.

Panggilan sehari
Contoh
Mon
Tue
Wed
Thu
Fri
Sat
BersambungSemua panggilan
Campuran keputusan
Contoh
100panggilan
  • Berminat34%
  • Hubungi semula22%
  • Tiada jawapan28%
  • Tidak berminat16%
Corong saluran paip
Contoh
  • Baharu
    320
  • Dihubungi
    210
  • Berminat
    96
  • Layak
    41
  • Berjaya
    18
Pilih peranan andaSemua orangPemilik / pentadbirEjenKetua pasukan / pentadbir

Bermula

Untuk pemilik yang menyediakan ruang kerja — kira-kira 30 minit dari mula hingga akhir.

32 minit
Founder setting up a workspace on a laptop in a bright office1Create your workspaceSign up, verify your email and set the basics — country, time zone, currency and calling hours — before anyone else joins.5 minitWebPemilik / pentadbirTwo colleagues sketching a sales pipeline on a whiteboard2Set up your pipeline, call outcomes and fieldsStages describe where a lead is; outcomes describe what happened on a call and what should happen next. Get these right and the app does the paperwork.10 minitWebPemilik / pentadbirA woman arranging colourful sticky notes on a wall3Start from an industry pipeline templateReady-made stages, call outcomes, custom fields and an opening script for your kind of business. Apply one in a click, apply another later, and nothing you already have is deleted.4 minitWebPemilik / pentadbirA sales team celebrating together around a desk4Invite your team and choose rolesAgents and team leads use seats; up to three owners, admins, billing admins and viewers are free. Invite by email, or by mobile number for agents who do not use email.5 minitWebPemilik / pentadbirSales manager reviewing a printed lead sheet at her desk5Import leads and assign themUpload the sheet your team already uses, map its columns, skip duplicates and invalid numbers, and deal the leads out to agents.8 minitWebKetua pasukan / pentadbir

Aplikasi ejen

Untuk ejen pada Android dan iPhone: pasang, buat panggilan, log keputusan, buat susulan.

9 minit
Agent sending a WhatsApp template from her phoneCall scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 minitWebAndroidiPhoneSemua orangA salesperson greeting a client at their office deskTrack field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 minitAndroidiPhoneWebSemua orang

Urus pasukan

Untuk ketua pasukan dan pentadbir: papan langsung, laporan, rakaman, dasar.

93 minit
Team lead and agents looking at the live board on a laptop togetherRun the day from the live boardWho is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.4 minitWebAndroidiPhoneKetua pasukan / pentadbirManager reviewing dashboards and charts on a laptopReports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.6 minitWebKetua pasukan / pentadbirTeam lead reviewing a recorded call with headphones at his deskCall recordings and review scorecards: coaching from real callsLumaKol does not record audio itself. Where the phone’s dialer records calls, the app links the file to the lead and uploads it; managers score calls on one shared scorecard, and agents see the feedback.5 minitWebAndroidKetua pasukan / pentadbirConfident operations manager in an officeCalling policy and lead data protectionHours checked before the dial, attempt limits and retry delays; a “Requested no contact” outcome that closes the lead and can block further calls; number masking, recording access and screenshot blocking for the data.6 minitWebPemilik / pentadbirHand-drawn watercolour wireframes of website page layoutsPut a lead form on your websiteA form somebody fills in and the lead is already in the calling queue, carrying its source and tags — as a link you can share anywhere, or as HTML you paste into your own site.6 minitWebPemilik / pentadbirTwo support agents with headsets answering customers in a bright officeAdd live chat to your website and answer from the Chats inboxOne line of code puts a chat bubble on your site. Visitors leave their name and mobile number, your team replies from the Chats inbox, and every chat is saved as a lead you can call.7 minitWebPemilik / pentadbirA hand holding an Android phone that shows a QR codeQR code posters and walk-in leadsPrint a QR code for your counter, stand or brochure so visitors fill in your lead form themselves, and log the people you meet in person with one tap on the source.4 minitWebAndroidiPhonePemilik / pentadbirHands on a laptop showing a web dashboard of listingsConnect Google Ads, IndiaMART, JustDial and your website as lead sourcesNew enquiries arrive in LumaKol on their own, go to the right person and ring their phone — nobody copies leads from portals, inboxes or sheets.9 minitWebPemilik / pentadbirA red telephone with its receiver off the hookTurn missed calls into leadsA missed call from a new number on an agent’s work SIM becomes a lead with a callback due, owned by the agent whose phone rang. Off by default, Android only, and personal numbers stay out with “Not a lead”.6 minitWebAndroidPemilik / pentadbirA hand-drawn flowchart of boxes and arrows on paper with a markerAutomate lead handling with rulesWhen something happens to a lead, and it matches, LumaKol does the actions for you — passing on leads nobody called, chasing overdue follow-ups and tidying up after unanswered calls.7 minitWebPemilik / pentadbirA man drawing an email follow-up flow with one-hour and one-day delays on a whiteboardFollow up automatically with sequencesTimed steps after a lead is added: emails that send themselves, WhatsApp and SMS reminders with the text ready, and call tasks for the owner — ending when the lead answers, is won or is lost.8 minitWebPemilik / pentadbirA phone showing a payment amount, held up to pay at a tableSend quotes and get paid by UPICreate a quote on a lead, share the link on WhatsApp, and let the customer accept it and pay straight to your UPI ID — with the deal value and revenue updating as it happens.6 minitWebSemua orangA dart in the centre of a black and white targetSet monthly sales targets and read the month-end forecastGive each caller a monthly goal for calls, connected calls, deals won and revenue. Everyone sees whether they are ahead or behind as the month runs, and Reports adds what revenue the month is likely to close at.6 minitWebPemilik / pentadbirTwo developers working at monitors with code open in a bright officeConnect your own software with the API and webhooksA key your tool uses to read and write leads and calls, and webhooks that push events to your own endpoint the moment they happen. Both live in Settings → API & webhooks.9 minitWebPemilik / pentadbirA calendar week view open on a screenSee your follow-ups in Google, Apple or Outlook CalendarOne private link puts every promised callback into the calendar you already keep open, with the number, the stage and the last outcome on it.4 minitWebPemilik / pentadbir

Akaun & pengebilan

Pelan, bahasa, sesi, eksport dan pemadaman.

11 minit
Business owner reviewing plan details and taking notesPlans, seats and billingHow the trial works, which roles use seats, how to subscribe, change, pause or cancel, and where invoices and tax details live.5 minitWebPemilik / pentadbirA multilingual team taking a selfie in the officeLanguages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 minitWebAndroidiPhoneSemua orangProfessional working calmly on a laptop surrounded by plantsSessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 minitWebAndroidiPhoneSemua orang

Berikan pasukan anda CRM yang menangkap setiap panggilan

Sediakan ruang kerja anda dalam beberapa minit dan mula menangkap panggilan hari ini.

Cipta akaun percuma