Cara menggunakan LumaKol, langkah demi langkah
Tutorial ringkas dengan rajah dan skrin aplikasi sebenar — daripada mencipta ruang kerja hingga membimbing daripada rakaman. Pilih peranan anda atau mula dari atas.
Cara LumaKol berfungsi
Satu kitaran, dijalankan setiap hari: prospek masuk, ejen membuat panggilan dari nombor mereka sendiri, aplikasi menangkap panggilan dan meminta keputusan, susulan dijadualkan, dan pengurus membimbing berdasarkan apa yang sebenarnya berlaku.
- Prospek tibaImport, tambah, tugaskan
- Ejen membuat panggilan dari aplikasiSIM sendiri, nombor sendiri
- Panggilan ditangkapsecara automatik pada Android
- Keputusan + susulansatu ketikan, sepuluh saat
- Pengurus melihatnya secara langsungpapan, laporan, rakaman
Ke mana data mengalir
Panggilan kekal pada rangkaian mudah alih. Hanya rekod panggilan, keputusan dan nota yang dihantar ke ruang kerja.
Apa yang boleh anda ukur
Tiga paparan yang digunakan setiap pasukan setiap minggu. Angka di bawah ialah contoh; angka anda datang daripada panggilan yang ditangkap.
- Berminat34%
- Hubungi semula22%
- Tiada jawapan28%
- Tidak berminat16%
- Baharu320
- Dihubungi210
- Berminat96
- Layak41
- Berjaya18
Aplikasi ejen
Untuk ejen pada Android dan iPhone: pasang, buat panggilan, log keputusan, buat susulan.
Install the Android app and set up your work SIMSign in with the same mobile number, walk through the permission steps, pick the SIM you call from, and let the app start capturing.6 minitAndroidEjen
Start calling from the queueThe queue hands you the next lead — the one most worth calling right now, by its lead score — with the script beside the Call button.4 minitAndroidiPhoneEjen
Lead scores: call the best leads firstEvery open lead gets a score from 0 to 100 with the reasons beside it, so your queue and your lists put the leads most worth a call right now at the top.3 minitAndroidiPhoneWebEjen
Log a call outcomeOne tap for what happened, a follow-up that is already filled in, an optional note and the questions your team defined. Ten seconds, every call.3 minitAndroidiPhoneWebEjen
Follow-ups and remindersEvery promised callback in one list — overdue in red, today, the next seven days — with reminders on the phone at the right time.3 minitAndroidiPhoneWebEjen
Call scripts and WhatsApp / SMS / email templatesAdmins write scripts and templates once; agents see the right script beside the Call button and send a filled-in message in one tap, logged on the lead.5 minitWebAndroidiPhoneSemua orang
Track field visits with check-in and check-outCheck in when you reach a customer and check out when you leave. The location is read once at each moment, compared with the lead’s saved location, and every stop shows up on the day’s route.4 minitAndroidiPhoneWebSemua orang
Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.3 minitAndroidiPhoneWebEjen
iPhone: assisted callingiOS does not expose the call log, so the iPhone app tracks the calls you start from it and asks for the outcome when you come back — with a reliability label on every call. The iPhone app is coming to the App Store.5 minitiPhoneEjen
Scan business cards into leadsPoint the phone at a business card and the Add a lead form fills itself in — name, numbers, email, company and job title — read on the phone, with the photo never uploaded.3 minitAndroidiPhoneEjenUrus pasukan
Untuk ketua pasukan dan pentadbir: papan langsung, laporan, rakaman, dasar.
Akaun & pengebilan
Pelan, bahasa, sesi, eksport dan pemadaman.
Languages, time zone and appearanceLumaKol ships in 33 languages. Each person picks their own; the workspace sets the default. Dark mode lives in the mobile apps.2 minitWebAndroidiPhoneSemua orang
Sessions, data export and account deletionSign out other devices, export what your role allows, and delete an account — from the app or by request — with what happens to the data spelled out.4 minitWebAndroidiPhoneSemua orangBerikan pasukan anda CRM yang menangkap setiap panggilan
Sediakan ruang kerja anda dalam beberapa minit dan mula menangkap panggilan hari ini.
Cipta akaun percuma