Pakua programu ya LumaKol

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Simamia timu

Run the day from the live board

Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.

Dakika 4WavutiAndroidiPhoneKiongozi wa timu / msimamizi

Tazama mwongozo huuSomo 9 kati ya 20

1
Open Team → Live board
Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.
lumakol.com/app/app/team/live
Ubao wa moja kwa moja
Imesasishwa now
Mwanachama Kuingia Hai Matokeo
Anita R. Kwenye simu 09:02 3h 10m 14 2 zimechelewa
Rahul M. Anapatikana 09:15 2h 48m 11
Sunita K. Mapumzikoni 08:58 2h 05m 9
Deepak V. Hafanyi chochote 09:30 1h 20m 4 Hafanyi chochote kwa 24m
2
Where each column comes from
Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.
Simu ya wakala
SIM ya kazi
simu kupitia mtandao wa simu
Programu ya LumaKol
hunasa simu · huomba tokeo
Usawazishaji· umesimbwa, salama nje ya mtandao
Nafasi yako ya kazi
Programu ya wavuti
wateja tarajiwa · ubao wa moja kwa moja · ripoti
Calls captured on the phone reach the workspace within seconds of a sync
3
What to look at, in order
Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.
- Sort by overdue at the start of the day
- Idle after lunch is where momentum dies
- An agent with many calls and few outcomes needs the Block feedback policy or a conversation
4
Use it in the stand-up
Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.

Utakachokuwa nacho mwishoni

A single screen that replaces watching the room
Idle and overdue surfaced without anyone reporting
A stand-up built on numbers both sides can see

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Bado umekwama?

Andikia usaidizi — kila ujumbe hujibiwa na mtu ndani ya siku moja ya kazi.

Wasiliana na usaidizi

Miongozo inayohusiana

Colleagues talking during a break in a glass-walled office

Attendance, breaks and check-inA tap to start the day, typed breaks, a tap to end it — so the live board and attendance reports reflect real working time.Dakika 3AndroidiPhoneWavutiWakala

Manager reviewing dashboards and charts on a laptop

Reports: funnel, workload, outcomes, coaching and attendanceWhat each report answers, where the numbers come from, and the ones worth a look every week — including the Coaching view for managers and revenue from quotes.Dakika 6WavutiKiongozi wa timu / msimamizi

Team lead reviewing a recorded call with headphones at his desk

Call recordings and review scorecards: coaching from real callsLumaKol does not record audio itself. Where the phone’s dialer records calls, the app links the file to the lead and uploads it; managers score calls on one shared scorecard, and agents see the feedback.Dakika 5WavutiAndroidKiongozi wa timu / msimamizi

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