Fact sheet
LumaKol product facts
What LumaKol is, where it runs, the free trial, every plan with its price and limits, and what it is not. This page is built from the live price book and the limits the product enforces, so it changes when they do.
- Free trial
- 14 days
- No card needed
- Paid plans from
- ₹399$9
- Per calling seat per month
- Free members
- Up to 3
- People who do not call
- Languages
- 33
- In the apps, each person picks theirs
What LumaKol is
LumaKol is a calling CRM for teams that sell by phone. Agents call leads from their own mobile number (their work SIM). The mobile app logs calls to the right lead automatically: on Android, every call on the work SIM, including calls placed from the phone’s own dialer, with the exact duration from the call log; on iPhone, calls started from LumaKol, with an approximate duration measured by the app. It asks for the outcome, books the next follow-up, and gives managers live reports on the web.
- Category
- SIM-based calling CRM (sales CRM for phone-based teams)
- Who it is for
- Sales, admissions, telecalling and service teams of any size, and independent professionals, in any country
- Account types
- A company workspace (an owner plus agents, team leads and managers) or an individual account (one person who is owner and caller, on one seat). An individual account has everything a caller uses and leaves out the team features: attendance and check-in, the live team board, expense claims, inviting members, shifts, assigning leads to other people, targets, call reviews, coaching and leaderboards. The owner can switch an individual account to a company account later in Settings (seat, leads, calls and settings are kept); the switch is one way
- How calls are made
- From the agent’s own SIM over the mobile network, one call at a time. Calls are paid for by each SIM’s own mobile plan; LumaKol adds no per-minute charge.
Platforms
Web app
In any modern browser, for owners, managers and agents: leads, pipeline, reports, setup and billing
Android app
On Google Play (version 2.6.0). Logs every incoming, outgoing and missed call on the chosen work SIM automatically, including calls placed from the phone’s own dialer, with the exact duration from the call log; asks for the outcome after each call, and works offline
iPhone app
Submitted to the App Store and in review. Calls leads from the phone; calls started from LumaKol are logged automatically with an approximate duration measured by the app; asks for the outcome after each call and books the next follow-up
Languages
33 languages in the apps, including right-to-left scripts; each person picks their own language and time zone
Free trial
Every new workspace starts with a 14-day free trial, no card needed, then a paid plan. There is no free plan.
- Length
- 14 days from sign-up
- Plan during the trial
- Growth, for companies and individuals alike
- Callers
- Up to 3 (agents or team leads). The limit cannot be raised during the trial; subscribing adds seats
- Free members
- Up to 3 owners, admins, billing admins or viewers, the owner included
- Leads and fields
- Up to 500 leads and 5 custom fields
- Lead sources
- Every automatic lead source can be tried
- CRM sync
- HubSpot, Pipedrive and Zoho CRM sync can be tried
- Locked until you pay
- exporting leads and API keys
- When the trial ends
- Choose a plan and everything stays as it is. Without a plan the workspace becomes read-only for 15 days, then pauses. Nothing is deleted when it pauses; a workspace left paused for 90 days is deleted
Plans and prices
Priced per calling seat per month. Agents and team leads use seats; up to 3 people who do not call (owners, admins, billing admins, viewers) are free. Billed monthly or yearly; yearly billing costs up to 22% less. No setup fee and no per-minute or per-call charges. India is billed in rupees with GST added; everywhere else in US dollars, without GST. Payments are final (no refunds); a paid period always runs to its end.
Starter
₹399per seat a month, monthly₹319 a month, yearly₹3,828 a year$9per seat a month, monthly$7 a month, yearly$84 a yearTeam- Calling seats
- 1 to 500
- Free non-calling members
- Up to 3
Leads and data- Leads stored
- 50,000
- Custom fields
- 20
Automation- Automation rules on at once
- 3
- Drip sequences on at once
- 3
Lead sources- Hosted forms, live chat, CSV and Excel import
- Included
- Google Sheets sync
- Included
- Automatic lead sources
- Not included
- CRM sync
- Not included
Support- Support
- Email and chat support
GrowthMost popular
₹899per seat a month, monthly₹719 a month, yearly₹8,628 a year$19per seat a month, monthly$15 a month, yearly$180 a yearTeam- Calling seats
- 1 to 500
- Free non-calling members
- Up to 3
Leads and data- Leads stored
- 250,000
- Custom fields
- 100
Automation- Automation rules on at once
- 25
- Drip sequences on at once
- 25
Lead sources- Hosted forms, live chat, CSV and Excel import
- Included
- Google Sheets sync
- Included
- Automatic lead sources
- Included
- CRM sync
- Included
Support- Support
- Chat support, business hours
Business
₹1,299per seat a month, monthly₹1,039 a month, yearly₹12,468 a year$29per seat a month, monthly$23 a month, yearly$276 a yearTeam- Calling seats
- 1 to 500
- Free non-calling members
- Up to 3
Leads and data- Leads stored
- 1,000,000
- Custom fields
- 300
Automation- Automation rules on at once
- 50
- Drip sequences on at once
- Unlimited
Lead sources- Hosted forms, live chat, CSV and Excel import
- Included
- Google Sheets sync
- Included
- Automatic lead sources
- Included
- CRM sync
- Included
Support- Support
- Priority chat and phone support
Enterprise
CustomPriced by quote, from 50 seatsTeam- Calling seats
- From 50
- Free non-calling members
- Up to 3
Leads and data- Leads stored
- Unlimited
- Custom fields
- Unlimited
Automation- Automation rules on at once
- 50
- Drip sequences on at once
- Unlimited
Lead sources- Hosted forms, live chat, CSV and Excel import
- Included
- Google Sheets sync
- Included
- Automatic lead sources
- Included
- CRM sync
- Included
Support- Support
- Dedicated success manager
Limits on every plan
- Automation rules
- Up to 50 on at once (fewer on lower plans, see above)
- Hosted lead forms
- Up to 20 per workspace
- Website chat widgets
- Up to 10 per workspace
- Outgoing webhooks
- Up to 20 per workspace
- API keys
- Up to 5 per workspace on paid plans, 60 requests a minute per key
- Pausing
- An active subscription can be paused for 1, 2 or 3 months from Billing; data is kept and nothing is charged
What it does
- Automatic call logging: on Android, every call with a lead on the chosen work SIM (outgoing, incoming and missed, including calls placed from the phone’s own dialer) is matched to the lead with its exact duration and whether it connected; on iPhone, calls started from LumaKol are logged with an approximate duration measured by the app. The saved outcome decides whether a call counts as connected, so an answering machine saved as No answer is not counted as a conversation, and connect rates and talk time count connected calls only
- An outcome prompt after every call (call dispositions and notes) that books the next follow-up
- A calling queue that serves the best lead first, with lead scoring from 0 to 100 and auto-dial of the next lead, one call at a time after a short countdown
- Power Dialer (individual accounts too): after each hang-up the app counts down a 3 to 60 second gap and dials the next lead in the chosen list from the agent’s SIM; calls that don’t connect are tagged No answer or Busy automatically; an answered call takes one tap on a quick outcome tag (or later from Calls → Needs outcome), and admins can require an outcome for answered calls; the session ends when the list is done, and a missed lead is rung one more time (30 minutes later or after the rest of the list, never straight after its own call) only if, at setup, the agent switches on Ring missed leads again once, which is off by default and keeps the agent’s last choice; Pause, Skip lead and End session at any time; the session also stops outside calling hours, on a closed day or at the workspace’s longest-session limit; session calls carry a Power Dialer tag and the web Calls page filters by mode; managers see sessions in Reports → Calling sessions and an In session badge on the live board; admins can switch it off
- Follow-ups and reminders, whose times must be in the future; in the app the Tasks tab lists overdue, today’s and the next seven days’ follow-ups, each row with Reschedule and Done (with Undo), and owners, admins and team leads can switch it to a teammate’s follow-ups or everyone’s; on the web, the Follow-ups page filters by list, last outcome, owner and how many days overdue, and colours overdue rows by how long they have waited
- Retry rules for unanswered calls: after a call that did not connect, a lead waits the workspace’s wait between attempts before LumaKol dials it again (the app, the web and the browser extension all check it; a Power Dialer session’s optional one extra try is the exception), plus calling hours, attempt caps and a do-not-call block
- A Do not call (DND) mark on a lead, one at a time or in bulk, on the web or in the app, with a reason: the lead cannot be called from the web, the app or the browser extension, it leaves every calling queue, and only owners, admins and team leads can remove the mark
- Leads in the app: filters for owner (managers), tag, source and stage; select mode to assign leads, mark or remove Do not call, or delete them, as each role allows (assigning and Do not call work offline); and Add lead (typed, from contacts or read from a business card) with the stage, owner, tags and custom fields, saved offline when there is no connection
- Leads on the web: filters for list, stage, owner, follow-up, last call, last outcome and the date a lead was added; CSV or Excel export of every lead the filters show with every column, including the last call’s status, outcome and time and the number of calls (owners and admins, and team leads if allowed, on paid plans); a Recent activity panel with a lead’s latest ten actions; and the lead’s local time beside numbers saved with their country code, with a moon at night there. The Calls page exports your own calls the same way
- Lists, newest upload first, each showing who uploaded it and when, its connected, not connected and not called leads, follow-ups due and how many leads arrived today, with search, sorting, reassign, reset, rename and delete
- 18+ automatic lead sources on Growth and above: Google Ads lead forms, IndiaMART, JustDial, TradeIndia, Google Forms, WordPress, Typeform, Tally, Jotform, Webflow, Wix, Unbounce, Razorpay, Instamojo, Shopify, Pabbly Connect, Make and any website by webhook, plus portal lead emails. Hosted forms, website chat and CSV or Excel import are on every plan. Facebook and Instagram lead ads have no direct connection; they can come in through Make or Pabbly Connect
- Google Sheets sync on every plan and in the free trial: in Integrations → Google Sheets, pick a spreadsheet with the Google account connected under Settings → Google Drive, choose the tab and map its columns (custom fields included; a phone column is required); the rows already in the tab come in first, then rows added below them are read about every 15 minutes, each row only once, with duplicates matched by phone number; optionally, once a lead has an outcome, its stage, last outcome, latest call time (UTC) and assigned agent are written back into columns you choose
- Two-way CRM sync with HubSpot, Pipedrive and Zoho CRM on Growth and above (and in the trial): records created in the CRM after connecting (HubSpot contacts, Pipedrive persons, or Zoho CRM leads or contacts) become leads within about five minutes, matched by phone number so an existing lead is linked rather than duplicated, and records with no valid phone number are skipped; every call on a linked lead made after connecting is written back to the record with its outcome, duration, time, direction, caller and note (a HubSpot call engagement, a done Pipedrive Call activity, a call in the Zoho CRM Calls module). There is no import of older CRM records, and nothing in the CRM is edited or deleted
- Automation rules and drip sequences (emails from the business’s own connected mailbox, WhatsApp and SMS steps the agent sends from their phone)
- Where the phone allows it, a recording made by the phone’s own dialer is matched to its call; with Sync dialer recordings on, the app saves it to the storage the workspace chose (Google Drive by default) and managers play it from the call
- Reports and funnels, and each agent’s own time on My performance (active in LumaKol, on calls and in Power Dialer sessions); in company workspaces also a live team board, attendance and breaks, targets and coaching analytics with call review scorecards, which owners, admins and team leads can also fill in from the app (More → Work → Call reviews)
- Quotes with GST, field visits with location check-in and check-out and an optional photo, listed day by day on the web and in the app (More → Work → Visits), call scripts and message templates
- Expense claims in company workspaces, on the web: claims with a receipt photo or PDF (saved to the claimant’s own Google Drive) or entered as kilometres at the workspace’s rate per km, approved or rejected with a reason by the team lead or an owner or admin (never by the claimant, except an owner on their own claims), marked paid by an owner, admin or billing admin, with month totals by person and category and a CSV or Excel export
- A REST API and signed outgoing webhooks
What LumaKol is not
- Not a free plan or freemium product: a 14-day free trial, then paid plans
- Not VoIP or cloud telephony: no virtual numbers, no IVR, no per-minute calling charges
- Not a predictive or parallel dialer: one call at a time, placed by the agent from their own phone
- Not a call recorder: it does not record calls itself. It saves and plays only recordings the phone’s dialer made, matched to their calls, and only when Sync dialer recordings is on
- Not a WhatsApp sender: WhatsApp messages open on the agent’s phone with the text filled in, and the agent sends them
- Not a DND or do-not-call registry checker: it does not check national registries; customers screen their own lists
- Never reads calls on a personal SIM, and calls with numbers that are not leads stay on the phone
- No security or compliance certifications are claimed
Prices exclude tax. India is billed in rupees with GST added; everywhere else in US dollars.
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