Run the day from the live board
Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.
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Open Team → Live board
Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.
lumakol.com/app/app/team/liveਲਾਈਵ ਬੋਰਡnow ਅੱਪਡੇਟ ਹੋਇਆਮੈਂਬਰ ਚੈੱਕ-ਇਨ ਸਰਗਰਮ ਨਤੀਜੇ Anita R. ਕਾਲ ’ਤੇ 09:02 3h 10m 14 2 ਲੇਟ Rahul M. ਉਪਲਬਧ 09:15 2h 48m 11 Sunita K. ਵਿਰਾਮ ’ਤੇ 08:58 2h 05m 9 Deepak V. ਵਿਹਲਾ 09:30 1h 20m 4 24m ਤੋਂ ਵਿਹਲਾ - 2
Where each column comes from
Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.
ਏਜੰਟ ਦਾ ਫ਼ੋਨਵਰਕ SIMਮੋਬਾਈਲ ਨੈੱਟਵਰਕ ’ਤੇ ਕਾਲਾਂLumaKol ਐਪਕਾਲਾਂ ਕੈਪਚਰ ਕਰਦੀ ਹੈ · ਨਤੀਜਾ ਪੁੱਛਦੀ ਹੈਸਿੰਕ· ਐਨਕ੍ਰਿਪਟਡ, ਆਫ਼ਲਾਈਨ ਵਿੱਚ ਵੀ ਸੁਰੱਖਿਅਤਤੁਹਾਡਾ ਵਰਕਸਪੇਸਵੈੱਬ ਐਪਲੀਡਾਂ · ਲਾਈਵ ਬੋਰਡ · ਰਿਪੋਰਟਾਂCalls captured on the phone reach the workspace within seconds of a sync - 3
What to look at, in order
Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.
- Sort by overdue at the start of the day
- Idle after lunch is where momentum dies
- An agent with many calls and few outcomes needs the Block feedback policy or a conversation
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Use it in the stand-up
Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.
ਅੰਤ ਵਿੱਚ ਤੁਹਾਡੇ ਕੋਲ ਕੀ ਹੋਵੇਗਾ
- A single screen that replaces watching the room
- Idle and overdue surfaced without anyone reporting
- A stand-up built on numbers both sides can see
ਸੰਬੰਧਿਤ
- ਉਤਪਾਦਵਿਸ਼ੇਸ਼ਤਾਵਾਂLumaKol ਜੋ ਕੁਝ ਕਰਦਾ ਹੈ, ਹਰ ਸਕ੍ਰੀਨ ਸਮੇਤ
- ਗਾਈਡReports: funnel, workload, outcomes, coaching and attendance
- ਲੇਖHow to run a calling team you cannot see: attendance, a live board and daily targets
ਸਹਾਇਤਾ ਨੂੰ ਲਿਖੋ — ਹਰ ਸੁਨੇਹੇ ਦਾ ਜਵਾਬ ਇੱਕ ਕਾਰੋਬਾਰੀ ਦਿਨ ਦੇ ਅੰਦਰ ਇੱਕ ਇਨਸਾਨ ਦਿੰਦਾ ਹੈ।
ਸਹਾਇਤਾ ਨਾਲ ਸੰਪਰਕ ਕਰੋ
