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LumaKol
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Run the day from the live board

Who is available, on a call, on a break or idle right now, with today’s calls, outcomes and overdue callbacks per person — fed by the phones, not by reports.

4 dkWebAndroidiPhoneEkip lideri / yönetici
Bu rehberi izleyinEğitim 9/20
Oynatıcı yalnızca oynat’a bastığınızda YouTube’dan yüklenir.
  1. 1

    Open Team → Live board

    Every agent and team lead in your scope has a card: status and since when, check-in time, active time, breaks, outcomes logged today, and overdue / due-today follow-ups. It refreshes on its own. Owners, admins and team leads see the same board in the mobile apps under More → Work → Team board.

    lumakol.com/app/app/team/live
    Canlı pano
    Güncellendi now
    ÜyeGirişAktifSonuçlar
    Anita R.Aramada09:023h 10m142 gecikmiş
    Rahul M.Müsait09:152h 48m11
    Sunita K.Molada08:582h 05m9
    Deepak V.Boşta09:301h 20m424m süredir boşta
  2. 2

    Where each column comes from

    Status comes from check-in, breaks and the calls captured on the phone. Outcomes come from the post-call prompt. Overdue comes from follow-up dates. None of it is typed by the agent for the board’s sake.

    Temsilcinin telefonu
    İş SIM'i
    mobil ağ üzerinden aramalar
    LumaKol uygulaması
    aramaları yakalar · sonucu sorar
    Senkronizasyon· şifreli, çevrimdışına dayanıklı
    Çalışma alanınız
    Web uygulaması
    adaylar · canlı pano · raporlar
    Calls captured on the phone reach the workspace within seconds of a sync
  3. 3

    What to look at, in order

    Overdue first — those are promises at risk. Then idle: checked in, not on a break, no activity past the threshold. Then outcomes logged versus calls, which tells you whether feedback is being skipped.

    • Sort by overdue at the start of the day
    • Idle after lunch is where momentum dies
    • An agent with many calls and few outcomes needs the Block feedback policy or a conversation
  4. 4

    Use it in the stand-up

    Two minutes per person on their own numbers replaces twenty minutes of “how is it going”. Agents see the same numbers on their Home screen, so nothing on the board is a surprise to them.

Sonunda elinizde olanlar

  • A single screen that replaces watching the room
  • Idle and overdue surfaced without anyone reporting
  • A stand-up built on numbers both sides can see

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